Administrative Medical Assistant Internal Medicine

About the role

• Primary City/State: Phoenix, Arizona
• Department Name: Internal Medicine Ctr-Clinic
• Work Shift: Day
• Job Category: Clinical Care

SCRUB ALLOWANCE INCLUDED!!

At Banner - University Medical Group (BUMG), we're creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.

Banner - University Medicine Internal Medicine Clinic is also a Patient Centered Medical Home Care model which is model for care provided by physicians that seek to strengthen the physician-patient relationship by replacing episodic care based on illnesses and patient complaints with coordinated care and a long-term healing relationship. Our clinic was recently awarded one of Banner's Best of the Best awards.

Among the many services offered are, routine physicals, well women exams, chronic disease management, minor in-office procedures and diabetes management including a Diabetic Program run by a dietitian and a geriatrician.

As a Medical Assistant on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care. Uncertified Medical Assistants will be considered and will have 12 months to become nationally certified once employment begins.

Uncertified Medical Assistants will have access to Medical Assistant certification study material and Banner will pay for the cost of certification. A passing score would result in a pay increase due to an MA's newly certified status. Banner is also committed to your future and invested in furthering your education.

Medical Assistants have the opportunity to move up the Medical Assistant career ladder or sign up for tuition assistance to further advance their career. From PTR, to RN, there are endless opportunities at Banner Health. Ask your recruiter for additional details to

This is a full time (40 hours/week), day shift position: Mon-Fri 8:00AM-5:00PM. Certified Medical Assistant preferred with 1+ year experience with prior authorizations, medication refills, patient follow up via phone and portal messages. Will be working with several providers including residents, and also must have experience working in a fast pace environment, ability to multi-task and work under pressure. Must be a team player and open to learning new tasks.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center.

The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

Position Summary

This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care. This position utilizes the Electronic Health Record (EHR) and external resources or tools to provide a complete assessment of the patient's health status, which includes identifying care gaps prior to the patient encounter.

This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner. Patient contact via telephone is a critical component of this position, highlighting the medical background and communication skills necessary.

Core Functions

• Performs chart review to ensure coordinated patient care.
• Utilizes evidence based guidelines when identifying care gaps for preventative and maintenance care. Utilizes standing orders as appropriate.
• Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high risk patients, and those not seen recently in the clinic.
• Collaborates with care team to meet expected performance metrics and clinical quality measures. Identifies areas for improvement based on results of clinical performance where applicable.
• Maintains clinical skills and provides direct patient care on an as needed basis. Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed. Participates in Annual Clinical Education Days (ACED), as needed or directed.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program.
• Completion of a Banner approved medical assistant training program that also meets state defined regulations.

Active Medical Assistant Certification is required within one year of hire. BLS certification required upon hire. Active Medical Assistant certification: Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT)

• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.

Preferred Qualifications

• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
• Additional related education and/or experience preferred.