Administrative Support, Bureau of Mental Health

About the role

Open to candidates who are permanent. The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City.

The New York State Legislature passed Kendra's law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community.

The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Perform difficult and responsible administrative work with some latitude for independent initiative and judgment. Review and run various data reports for AOT team and follow-up as necessary.

Schedule and coordinate meetings, appointments and/or trainings for staff. Prepare agendas for meetings and manage schedules. Request and track medical records from outside agencies and hospitals. Maintain and update various spreadsheets. Provide customer service to community inquiring about AOT and the referral process. Provide customer service to mental health providers and internal staff who access AOT data system.

Perform general clerical duties including, answering phones, directing calls to appropriate parties, photocopying, faxing, mailing and data entry. Add new material to file records, and create new records as needed. Maintain an electronic and hard copy filing system. Handle requests for information and data. Address and resolve administrative inquiries. Provide coverage for clerical functions and assist AOT team as needed.

PREFERRED SKILLS:

• Ability to use Microsoft Windows software (Word, Excel, Visio, Access, and PowerPoint)
• Knowledge of community mental health resources; cursory knowledge of mental health terminology and diagnosis
• Good interpersonal and communication skills
• Ability to interface with service providers from all sectors of the service system
• Strong organizational skills Why you should work for us:
• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website -

Benefits

City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

• Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
• We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.

As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! CLERICAL ASSOCIATE - 10251

Qualifications & Requirements

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.