Admissions Inquiry Representative (Short Term Assignment)

About the role

The Admissions Inquiry Representative (AIR) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR will document calls.

The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.

Responsibilities

• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
• Collect patient information and input data points into various platforms and systems.
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
• Perform other duties as assigned.

Qualifications

• Employment Type: Part-time and short-term (20 hours per week) for 6 months.
• Fixed Working Hours: Sunday through Thursday, 4:00 PM - 8:00 PM EST (must be available during these exact hours to support coverage).
• 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling.
• Experience with fast-paced, high volume inbound call management.
• Strong skills in communication and collaboration with diverse teams.
• Organized and results-driven.
• Comfortable in a fast-paced environment, subject to rapid change and innovation.

Physical Demands

• Work is performed 100% from home with no requirement to travel.
• This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone.
• Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA.

EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging.

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