AI Onboarding Specialist
- Location
- Lehi, UT · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 1+ year
- Education
- Bachelor's degree
- Listed
- 31 days ago
Skills & highlights for this role
- SaaS customer onboarding
- LLM and AI agent implementation
- Gainsight
- Salesforce
Also useful
- Voice AI
- automation platforms
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Life insurance
What you will be doing
- Primary contact during the first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within the first 30 days
- Coordinate all account connections (product and integration-related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Implement and configure AI agents
- Ensure effective hand-off to CSMs after the onboarding period is over
- Conduct full-team trainings for all locations in every account, covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
What you should have
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- A bachelor's degree in business or a similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem-solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
What we hope you have
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Bachelor's degree.
- Experience with Gainsight and Salesforce
Benefits
- Transparent culture
- Work onsite in Lehi, UT, 5 days a week
- Great opportunities for career growth
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
About Podium
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
Why you'll love working here
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses
Equal opportunity and legal notices
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
From Podium's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this AI Onboarding Specialist role at Podium, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the AI Onboarding Specialist job at Podium located?
This AI Onboarding Specialist position at Podium is located in Lehi, UT (On-site). Always check Podium's application page for specific state eligibility or relocation policies.
What qualifications are required for AI Onboarding Specialist at Podium?
For the AI Onboarding Specialist role, Podium highlights 1+ year of relevant experience; a bachelor's degree; experience with SaaS customer onboarding, LLM and AI agent implementation, Gainsight, Salesforce. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the AI Onboarding Specialist position at Podium?
This listing links directly to Podium's Greenhouse application page. You can apply directly on Podium's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.