AI Product Support Specialist
- Pay
- $22 per hour
- Location
- Lehi, UT · On-site
- Job type
- Full-time
- Level
- Entry level
- Experience
- 1+ year
- Listed
- 31 days ago
Skills & highlights for this role
- SaaS support
- Zendesk
- Salesforce
- troubleshooting
- VoIP
Also useful
- Twilio
- Freshdesk
- ServiceNow
- Intercom
Stated benefits & perks
- Life insurance
- Disability
- 401k
- Medical
- Dental
What you will be doing
- Assist Podium customers with how-to questions and troubleshooting
- Provide timely and accurate solutions through chat, email, phone, and Podium tools
- Deliver a "human-first" experience
- Become an expert in Podium products, both technically and in customer use cases
- Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
- Collaborate with peer teams to provide a seamless customer experience
What you should have
- 1+ years of experience providing support for multiple online software or SaaS products and/or IT experience
- Strong problem-solving abilities with a proactive and positive attitude.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks simultaneously and work under pressure.
- The ability to balance working independently and through ambiguity while contributing to a strong team environment
- You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
- Technical knowledge in phone systems, VoIP, and network connectivity is a plus
Compensation / Benefits
- Starting at $21.63 per hour
- Work in Lehi, UT 5 days a week
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
About Podium
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Join our Product Support team as an AI Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do.
Why you'll love working here
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business
Equal opportunity and legal notices
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
From Podium's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this AI Product Support Specialist role at Podium, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
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Common questions
What is the salary for the AI Product Support Specialist role at Podium?
The AI Product Support Specialist posting at Podium states compensation of $22 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Podium's official career site.
Where is the AI Product Support Specialist job at Podium located?
This AI Product Support Specialist position at Podium is located in Lehi, UT (On-site). Always check Podium's application page for specific state eligibility or relocation policies.
What qualifications are required for AI Product Support Specialist at Podium?
For the AI Product Support Specialist role, Podium highlights 1+ year of relevant experience; experience with SaaS support, Zendesk, Salesforce, troubleshooting, VoIP. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the AI Product Support Specialist position at Podium?
This listing links directly to Podium's Greenhouse application page. You can apply directly on Podium's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.