Analyst, Client Services & Operations

What We Value

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are

We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities

What You'll Do

• Reactively servicing clients independently by responding to adhoc requests and servicing as liaison between the Firm, our internal team, and our client
• Analyze client requests and identify and implement solutions by working with necessary internal and external parties
• Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
• Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
• Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
• Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
• Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
• Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
• Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows

What We're Looking For

• Experience in client services
• Project and time management skills
• Business acumen, strong organizational and communication skills
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic are a must in this role
• Given the sensitive, confidential nature of this role, discretion and good judgement are critical
• Ability to identify and communicate complex issues clearly and succinctly
• Strong diagnostic, analytical and problem-solving skills
• Strives to learn, analyze and implement best business practices developed within the marketplace
• Team player with high energy and a positive attitude who can adapt to evolving client requests
• Bachelors degree
• 2+ years of experience

Bonus Points

• Solid understanding of MS Office applications, business applications and the use of databases
• Proficient understanding of private fund structures

What We Offer

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

Apply now and join us as we grow the economy that runs on code.

• The base salary ranges included below will be commensurate with candidate experience, expertise and local market.
• Final offer amounts are determined by multiple factors, including candidate experience and expertise.
• At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.