Client Services Representative

Qualifications

• We're not just a workplace - we're a Great Place to Work certified employer!
• Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
• At Sonic Healthcare USA, we emphasize teamwork and innovation.
• Check out our job openings and advance your career with a company that values its team members!
• Location: East Providence, RI (ONSITE) Hours: 11am to 7:30pm Days: Monday - Friday +Rotating Saturday Full Time:

Benefits

Eligible This is NOT a remote job. You must be local to area to be considered

What you'll do

• Verify correct patient information & branch comments.
• Follow-up with physicians/patients as is necessary.
• Keep supervisor advised on the status of all client services projects or problems within the department Make recommendations on improving operational procedures.
• Work independently in problem solving and troubleshooting Conduct themselves in confidential manor in accordance with HIPPA mandates.

• As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
• Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with.
• Establishes and maintains good rapport with other company departments as well as other co-workers.

Assists in maintaining accurate records and patient documentation on a timely basis Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations. Functions as a resource to other Client Services representatives on software matters. Performs other duties as required and assigned.

What you'll need: High School/GED Customer service experience, data entry/general clerical experience required Medical or laboratory experience preferred. Computer experience a must.