Assistant Front Office Manager - Soho House Nashville

The role

At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments.

A successful Front Office Assistant Manager will manage staff schedule, inventory and bookkeeping. In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment!

Main Duties

• Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience
• Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service
• Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
• Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable
• Ensure all new hires are provided a proper New Hire Training process with all new employees
• Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget
• Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries
• Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained
• Deliver the highest standards of customer service and process, track and report all guests' disputes and claims

Required Skills/Qualifications

• Minimum of 3+ years' experience working and 1+ year of FO Supervisory experience
• Detail oriented, ability to multitask and work in a fast-paced environment
• Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred
• Customer services oriented and excellent verbal and written communication skills
• Bilingual language skills a plus
• Hospitality Degree preferred
• Flexible schedule, evenings, weekends as needed

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.