Assistant Operations Manager

About the role

• Reports to: VP, Operations Management
• Location: Remote within the US
• Job Type: Regular, full-time/non-exempt

Summary of Position

The Assistant Operations Manager (AOM) supports the day-to-day activities of the Operations Management (OM) team by assisting with recurring administrative tasks, research, documentation, and internal coordination. While not directly responsible for a client, the AOM provides critical project support for active association (society/council) portfolios and internal OM initiatives.

Performance Evaluation

Formal evaluations will be conducted in six-month intervals by the VP of Operations Management to assess job performance.

Responsibilities and Duties

• Assist OM unit team members with task execution and offering administrative support.
• Draft and distribute meeting agendas, minutes, and follow-up summaries to stakeholders.
• Coordinate recurring tasks related to organization membership, rosters, elections, and awards cycles.
• Support the development of marketing and communication materials.
• Maintain and update records across multiple client and internal platforms.
• Conduct research to support client or internal unit needs.
• Provide support for client and internal meetings including scheduling, logistics, and documentation.
• Prepare and organize documentation for internal SOPs and resource libraries.
• Support internal innovation and process improvement efforts.
• Maintain a thorough understanding of association governing documents (i.e., Constitution, Bylaws, Strategic Plans, Operating Manuals).
• Other duties as assigned.

Required Experience, Skills, and Education

• Bachelor's degree in business administration, management, communications, or related field. Or relevant combination of education and experience.
• Strong written communication and organization skills.
• Ability to manage multiple tasks across different projects.
• Basic familiarity with professional associations or nonprofit organizations.

Desired Experience, Skills, and Education

• Experience in a support role in project management, higher education, or association administration.
• Familiarity with platforms such as ClickUp, MailChimp, or website CMS tools.
• Possess a working knowledge of Robert's Rules of Order.

Travel Requirements

• This role will not require regular travel.
• Sporadic travel may be inclusive of annual company retreats, department retreats, client meetings, etc. as needed.
• Maximum travel will be less than 5%.
• The ability to travel internationally will not be regular, but may be required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation and Benefits

• Compensation is commensurate with skills, education, and experience starting a t $47,000/year.
• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).
• Health Flexible Spending Account (FSA) for eligible health & wellness expenses.
• 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).
• Uncapped flex time off following the 90-day onboarding period.
• 14 paid company holidays.
• Voluntary Life and AD&D insurance.
• Individual professional development budget.
• Annual office discretionary budget.
• Annual swag store budget.
• Monthly gym membership reimbursement.