Assistant Registrar (Enrollment Management)

About the role

Temple University's Enrollment Management Department is searching for an Assistant Registrar. Become a part of the Temple family and you will have access to the following: A hybrid work schedule Full medical, dental, vision coverage Paid time off 3 Personal Days Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

Salary Grade: T26 A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

Reporting to the Associate Registrar, the Assistant Registrar for Enrollment Services utilizes technical, functional, and research skills to optimize all facets of enrollment operations and student record and credentialing services within the Office of the University Registrar.

Directs the operational management of enrollment and degree data processes, ensuring accuracy, integrity, and compliance with institutional policies and federal reporting requirements. Provides leadership and subject-matter expertise in student record services, including enrollment verification, degree certification, and credentialing processes.

Coordinates with office management to ensure enrollment, degree, and academic data integrity adhere to Title IV requirements. Identifies and resolves emerging issues related to registration, verification, graduation, and credentialing. The Assistant Registrar serves as the primary contact for graduation and credentialing services and requests received from other units within the Division of Enrollment Management.

Performs other duties as assigned. Cash Handling and Personally Identifiable Information background check. These checks must be completed prior to commencement of service. * Offer of employment is conditional upon the successful completion of a pre-employment drug screening.

Required Education and Experience * Bachelor's degree and four (4) years of directly related experience in a full-time, professional environment. * Previous experience in higher education. * An equivalent combination of education and experience may be considered.

Preferred Experience * Prior work experience in registrar or academic record-related function. * Experience using a student information system, particularly Ellucian’s Banner. * Experience with graduation applications, degrees awarded, and diplomas.

Required Skills and Abilities * Strong customer service skills with the ability to manage high-volume inbound requests in a timely and professional manner. * Ability to navigate and learn various systems. * Ability to work with limited supervision to perform detail-oriented work with a high degree of accuracy. * High level of analytical skill to research and resolve issues. * Strong communication skills. * Must have good time management, problem-solving, and analytical skills, and be detail-oriented. * Ability to effectively analyze, interpret, and communicate policies, practices, and guidelines with strict attention to detail. * Ability to indirectly supervise the work of others. * Ability to work with limited supervision and collaboratively in groups. * Ability to handle tactfully difficult requests and situations and to offer alternative solutions. * Ability to work effectively with a wide range of constituencies in a diverse community. * Demonstrated organizational skills and abilities in managing multiple tasks and timelines. * Demonstrated skills in setting priorities that accurately reflect the relative importance of job responsibilities. * Demonstrated analytical and critical thinking skills. * Must have excellent oral and written communication skills as well as strong customer service skills. * Must demonstrate a high level of organization, priority, and task orientation skills. * Demonstrated knowledge of federal and state regulations pertaining to student records, including the Federal Education Rights and Privacy Act (FERPA).

Preferred Skills and Abilities * Proficient with relational databases, data analysis, and developing queries using SQL.

Essential Functions of the Role *Directs the operational management of enrollment and degree data processes, ensuring accuracy, integrity, and compliance with institutional policies and federal reporting requirements. * Oversees institutional enrollment and degree reporting processes, including submission to the National Student Clearinghouse and NSLDS, ensuring compliance with federal reporting requirements and institutional standards. * Establishes and manages institutional reporting timelines and quality controls for enrollment and degree reporting functions. * Coordinates with office management to proactively research, analyze, and prepare enrollment and degree data prior to submission * Serves as the university’s operational lead for third-party reporting partners, including the National Student Clearinghouse, resolving complex reporting issues and ensuring regulatory compliance. * Updates enrollment and degree data in the National Student Clearinghouse and/or NSLDS system on an ad-hoc basis * Provides leadership and subject-matter expertise in student record services, including enrollment verification, degree certification, and credentialing processes * Keeps current with enrollment and degree reporting and compliance changes * Coordinates with office management for continuous improvement of student record services and processes * Uses Team Dynamix system for logging inbound cases, issue tracking, and resolutions * Facilitates timely completion of inbound requests from National Student Clearinghouse, emails, and Team Dynamix cases by researching the optimal resolution * Facilitates and manages account access to selected third-party services and to Temple network for staff and student-workers * Directs the university’s graduation application and credentialing operations, ensuring the timely and accurate certification of degrees and the issuance of credentials. * Serves as the primary contact for graduation and credentialing contact with schools and colleges * Updates student records with degrees awarded and related school/college honors * Collects degree completion dates and works with the Associate Registrar to establish certification timelines and graduation cycles * Responsible for processing and managing credential orders at graduation and from graduates * Manages the university’s credentialing vendor relationship, including oversight of diploma production, electronic credentialing systems, and vendor contract performance.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution.

Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact. Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety.