Associate, Application Support

About the role

Country: United States of America

It Starts With You

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Associate, Application Support is a position that facilitates customer-facing operations by acting as a front-line representative for operational and business issues.

• Performs impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages. Engage vendors as required.
• Provides technical oversight and execute on infrastructure upgrade activities.
• Creates well-written and understandable technical documentation.
• Maintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support and development teams.
• Delivers appropriate metrics for reporting on key performance and working with the performance and reliability team to drive continual service improvement.
• Works with the relevant development and application reliability teams to ensure proper root cause analysis is performed, workarounds and known errors are documented, seek improvements to ensure that lessons are learnt from incidents to prevent a future re

What You Bring

Education

• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications

• 5+ Years Experience supporting web-based applications by applying relevant technology architectures. - Required.
• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development).
• Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.
• Demonstrated ability to communicate effectively with both technical and non-technical individuals.
• Ability to collaborate and perform in a dynamic and continuous-improvement seeking environment.
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources.
• Excellent problem-solving, team, and time management skills.
• Resourceful and proactive in gathering information and sharing ideas.
• Hands-on experience with problem diagnosis and creative problem solving skills.
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.
• Ability to independently manage multiple tasks and client commitments concurrently.
• Strong attention to detail.
• Self-motivated and highly professional with ability to lead and take ownership and responsibility.
• Ability to engage in technical conversations with various technical support groups.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay and benefits

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum: $82,500.00 USD

Maximum: $145,000.00 USD

We Value Your Impact

• Your contribution matters and it's recognized.
• You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
• We know rewards go beyond numbers.
• Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
• Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

• This job description does not list all of the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You may be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

• What To Do Next: If this sounds like a role you are interested in, then please apply.
• We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.