Associate Claims Adjuster

About the role

Location: Overland Park, KS (Kansas City Metro)

Employment Type: Full-time, In-Office

Salary

$80,000 - $95,000 base salary including meaningful equity.

Steadily is hiring an Associate Claims Adjuster who is the very best at what they do. You’ll be surrounded by team members who are the best at what they do, which will just make you even better. You’ll be responsible for guiding our customers through the claims process with empathy, accuracy, and speed - making sure we create a fast, easy, and effortless experience.

This is a full-time, in-office position based in Overland Park, KS.

What You’ll Do

• You will complete a structured onboarding program that will help give you a strong foundation in basic insurance principles and property claims.
• You will complete an adjuster licensing course and acquire applicable licensing for the role.
• You will learn the Steadily approach to claims handling, helping create a fast, easy, and effortless experience for our customers.
• Establish new claims by taking customer’s First Notice of Loss
• Request appraisals, estimates, cause & origin reports, and various other reports to assist in the investigation of the claim
• Communicate with customers using their preferred channel of communication (phone, text, email, mail)
• Review estimates and reports and issue payments as owed under the policy contract
• Adjust claim files with extremely high quality, exceeding the expectations of internal/external auditor security, including ample documentation, regular diary entries, and quality application of coverage and compliance with all claims related laws and regulations
• If there is a catastrophe, you will be responsible for helping the entire team in an all-hands-on-deck approach
• Assist in establishing new workflows, improve existing workflows, and build claims processes

Your Background

• Experience: You may not have direct experience in insurance or claims adjusting, but you bring relevant skills and the eagerness to learn quickly. Experience in customer-facing roles that require strong communication skills, critical thinking, problem solving, and handling high-stakes conversations is a big plus.
• Communication: You possess superior verbal and written communication skills. You can communicate concisely and diplomatically, maintaining a calm demeanor and professional communication.
• Digital: You have above average computer skills. You’re great at independently learning new software quickly and are savvy using online resources.
• Self-Driven: You thrive under intense pressure and can manage a large workload with minimal oversight. There is no task too small or beneath you; “that’s not my job” is not in your mantra.
• Hungry: You want to make the leap into an earlier-stage tech company to rapidly accelerate your growth. You want to roll up your sleeves and hustle - you are not looking for a traditional 9-5 job.
• Project Management: As part of this role, you may be asked to assist in projects. Prior project experience is a plus.

Compensation and Benefits

• Salary: $80,000 - $95,000
• Shift time: 8am-5pm, 9am-6pm, or 10am-7pm CST, the 10am-7pm shift will come with a $5,000 per year shift differential
• Equity: Stock options in a fast-growing company
• Time Off: 3 weeks PTO + 6 federal holidays
• Insurance: Medical, dental, vision, life, disability, HSA, FSA
• Retirement: 401(k)
• Perks: Free snacks, team lunches, collaborative office culture

Locations

• Overland Park, Kansas (Kansas City Metro)
• Steadily is building a workplace environment of team members who are passionate and excited to be together in person. Our offices are in Overland Park or central Austin, and are key to our fast-paced growth trajectory.