Associate Claims Technician - Data Administration

About the role

As an Associate Claims Technician - Data Administration, you'll provide basic administrative and operational support for the claims department.

This role will include identification and routing of mail, returning of misrouted or unidentified mail, data entry, and monitoring work queues. You'll work with internal customers, vendors, attorneys, adjusters, and others to help resolve issues and provide administrative support to technical staff.

This position will be staffed out of our Stevens Point, WI office and is NOT available for remote work.

What You'll Do

• Scan, route, and classify incoming mail for all claims lines of business and monitor electronic queues to ensure claims staff receive appropriate materials and documents. Research incoming documents to identify existing claims, accounts, new losses, and misrouted mail.
• Coordinate incoming and outgoing mail as necessary.
• Perform data entry and verification of workers compensation medical billing for processing.
• Coordinate with internal customers, vendors, attorneys, adjusters, and others to resolve issues.
• Develop knowledge of jurisdictional requirements and best practices within assigned department, ensuring all tasks are completed effectively to meet compliance standards.
• Provide administrative support to technical staff by creating documents and forms, reviewing their incoming mail, sending their correspondence, and auditing internal storage logs.

Additionally, you will

• Distribute claims legal documentation according to established procedures.
• Maintain claims participants tax ID information in applicable claims systems.
• Maintain physical storage of vehicle titles and other related documentation along with handling of outgoing mail to support the salvage team.
• Occasionally contact customers/accounts, claimants, medical providers, attorneys, body shops, and internal claims staff to gather more information regarding mail.
• Perform other job-related duties as assigned from time to time.

What it Takes

• High School Diploma or equivalent work experience
• Customer service experience preferred

Pay and benefits

At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We're committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we're proud to support the United Way and make a difference in our communities.

Building on a Legacy

Our future is bright, but it's anchored in a long history of stability. Since our founding in 1904, we've dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We're proud to have maintained an A+ rating from A.M. Best, the industry's leading authority, for over 30 years.

Your Career, Our Community

Whether you're working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you'll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

Tha Xiong