Associate Director, Global Markets, Investor Client Management, New York

See yourself in our team

Global Markets is a department of IB&M responsible for all activity across interest rate, bond, foreign exchange and credit products, with offices spanning Australia, New Zealand, Singapore, London and New York.

As an Associate Director within Investor Client Management, you'll manage the relationships of Global Markets' strategically important clients, support our Sales team to onboard and engage clients, and optimise a portfolio of relationships to deliver the best outcomes for clients and the bank.

Reporting to the Head of Markets and Institutional Sales Americas, with an indirect line to the Head of ICM, you'll be a trusted advocate for clients across our New York business.

• Oversee relationships for Global Markets clients where only Global Markets product opportunities exist.
• Support the Global Markets Sales team with the engagement, onboarding and management of clients.
• Manage a portfolio of clients, owning the analysis and reporting, identifying new opportunities and driving execution with Sales.
• Lead strategic customer conversations and client planning, coordinating the teams across IB&M who engage with each client.
• Partner with Trading, Capital Markets & Syndicate, Operations, Documentation and Risk to deliver seamless client outcomes.
• Develop new business opportunities while growing and deepening existing relationships.
• Monitor industry and market conditions, translating insight into proactive responses to client needs.
• Own client complaints through to resolution and champion continuous improvement across product, people, process and systems.

We're interested in hearing from people who

We're looking for a client-focused relationship professional who thrives in fast-moving financial markets and knows how to turn insight into opportunity. You'll bring strong commercial judgement, exceptional stakeholder skills and a genuine passion for institutional clients.

• A developing and strengthening understanding of financial markets and the Global Markets product set for sophisticated institutional clients.
• At least 5 years experience in ICM, ideally complemented by project management exposure.
• Understanding of the institutional banking and funds management space, including markets technology and vendors.
• Exceptional stakeholder management and influencing skills across a range of global stakeholders.
• Exceptional verbal and written communication skills, with strong attention to detail.
• Experience in risk management, process management, controls and/or conduct.
• Exposure to booking models or operational experience.
• High energy, able to operate at pace, with a growth mindset and a strong risk mindset - proactively identifying, discussing and acting on current and future risks.
• At least a Bachelor's degree in Finance, Economics, Science or equivalent.

If this opportunity excites you, we'd love to hear from you. Apply today.

The base salary for this role is around $200,000. The salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.