Associate, Member Contact Center

About the role

• Job Title: Associate, Member Contact Center
• Work Location: Lincoln, NE
• Work Schedule: Hybrid Schedule, 3-days in office; 2 days out of office

Work Hours: Monday – Friday, 10:15 – 7:00 p.m.

Join a Mission-Driven Organization

We're seeking someone who is passionate about service excellence and telephone customer service to join our Member Contact Center, an inbound call center in Lincoln, NE.

We’re proud to be named one of Lincoln’s Best Places to Work—and we’re looking for people who care deeply about helping others, have a service excellence mindset and want to grow with a mission-driven organization.

Position Summary

As a Member Contact Center Associate in a fast-paced inbound call center environment, you will support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events.

We are looking for individuals who are passionate about delivering outstanding customer service, take the time to understand each caller's needs, and are committed to resolving inquiries with care, professionalism, and accuracy.

The work schedule is 10:15 a.m. to 7:00 p.m. and the position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Salary Range: $46,000- $54,000

Final Compensation determined by individual qualifications, experience, and internal equity.

Benefits

NRECA has a robust total rewards program, including but not limited to, competitive pay and recognition, comprehensive health benefits, a 401(k) with employer match, pension plan, generous paid time off and holidays, wellness programs, educational assistance, professional development opportunities, and a flexible hybrid work environment.

Education and Experience (required and preferred)

Required Education: High school diploma or GED

Preferred Education

Associate degree in a business-related field

Required Experience

• Twelve months of telephone customer service experience, preferably in an inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration
• Knowledge of basic information security concepts.
• Ability to comfortably navigate multiple computer applications throughout the day.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Essential Physical Requirements

• Primarily sedentary work with extended periods of sitting.
• Visual acuity is sufficient for computer work and data analysis.
• Manual dexterity for frequent keyboard use.
• Occasional light lifting (up to 10 lbs).
• Effective communication in person, by phone, and via email.

Additional Requirement

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

• Pay Transparency Non-Discrimination.
• NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
• Please see the Pay Transparency Nondiscrimination Provision for more information.