Associate Program Manager

PMO Team at Lead

The Program Management team supervises all partner relationships, acting as the first point of contact and the ongoing liaisons between Lead and every company we work with. From onboarding partners and ensuring adherence to oversight requirements, to making sure partner business objectives align with Lead’s own roadmap, program managers oversee every aspect of the partner lifecycle.

They work closely with internal teams across the organization, pursuing innovative answers to help our partners grow their businesses. This team is a strong fit for collaborative, tenacious, expert project managers who can navigate ambiguity while maintaining Lead’s best-in-class industry reputation.

Role Description

As an Associate Program Manager, you will play a pivotal role in ensuring oversight of and an outstanding client experience for our internal stakeholders as well as our fintech Banking-as-a-Service (BaaS) and Payments strategic partners.

In this role, you will report to a Senior Program Manager and be responsible for serving as a liaison between other internal or external stakeholders, ensuring effective communication and coordination throughout the partner lifecycle.

The key responsibilities of this position include managing multiple tasks, ushering deliverables through to completion, maintaining awareness of the status of program and project milestones and reporting out on status completion.

In this role you will

• Manage the entire lifecycle of relationships with Lead’s highly valued fintech strategic partnerships, including onboarding, ongoing monitoring, and eventual offboarding, under the guidance and direction of Senior Program Managers
• Serve as the primary point-of-contact and bridge between external partners and internal teams on all aspects of the relationship
• Lead and coordinate external and internal facing partnership meetings, inclusive of taking notes, managing deliverables & action items, ongoing requests and tracking progress of partner implementation
• Manage tracking of all partner onboarding and ongoing program management activities such as open requests, past due items, scheduling, setting up needed workspaces using program/project management tools, and upkeeping maintenance
• Assist partners with training and any questions, including trouble shooting issues related to Lead’s workspace tools, processes and systems
• Facilitate content governance and change management across external-facing materials, ensuring consistency and maintaining version control
• Develop, design and maintain partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Communicate project expectations and timelines to all internal stakeholders in a timely and concise manner
• Collaborate with internal teams to gather project requirements, define scope, and develop accurate time estimates for deliverables
• Demonstrate exceptional organizational skills by effectively prioritizing workloads within and across project teams in a rapidly changing and fast-paced environment
• Support other program managers in partner meetings, including taking meeting minutes, action item tracking, materials preparation and related logistics
• Provide regular project status updates to team members, clients, and senior management, highlighting achievements, challenges, and next steps
• Participate in and complete other tasks, projects and team initiatives as assigned in between day-to-day activities
• Perform other duties as assigned

Qualifications

• A bachelor's degree or equivalent
• 2-3 years of project or program management experience
• Financial services experience (either at a financial institution or fintech company) is a plus
• Comfort with program/project management tools like Asana, GSuites, Confluence, or ability to learn new systems and team workflows quickly
• Excellent technical troubleshooting and process implementation skills
• Ability to plan, set priorities, organize, and coordinate work with others.
• Be action-oriented, with strong organization skills and attention to detail
• Be client obsessed and have a desire to deliver high customer service to team members and candidates
• Extremely adaptable to change
• Have excellent communication skills coupled with a passion for business and technology
• Thrive working in a fluid environment with high autonomy with the self motivation to ask questions and problem solve

What we offer

At Lead, we design our benefits to support company culture and principles to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

• Our compensation reflects the cost of labor across several US geographic markets.
• Pay is based on a number of factors and may vary depending on geographical market location, job-related knowledge, skills, and experience.
• These ranges may be modified in the future.

• Zone 1: $107,174 - $126,087 (SF/Bay Area, NYC, Seattle)
• Zone 2: $95,718 - $112,609 (Los Angeles, Chicago, Austin, Denver, Boston, Washington DC, San Diego, Philadelphia, Portland, Sacramento)
• Zone 3: $76,684 - $90,216 (Other US Metros)