Associate Technical Support Representative

Key Responsibilities

• Providing on-site hardware and software support at the primary assigned location – Chicago Area.
• Providing remote technology support for associates.
• Responding to user inquiries and providing technical assistance via phone, email, chat, or in-person.
• Diagnosing and troubleshooting hardware, software, network, and other IT-related issues.
• Logging and tracking incidents or service requests using our ticketing system.
• Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.
• Collaborating with colleagues and other technology teams to resolve complex technical problems.
• Providing guidance and instructions to end-users on the use of technology systems and applications.
• Maintaining accurate documentation of support activities, procedures, and solutions.
• Assisting in the deployment and configuration of new hardware and software.

Essential Skills and Experience

• 1-2 years of technology support experience, ideally in a larger environment OR Bachelor's Degree
• Knowledge of MS Office products, Windows, macOS and other enterprise software and related hardware.
• Experience with manufacturing & warehouse technologies
• Strong troubleshooting skills.
• Must be organized and detailed oriented.
• Strong interpersonal skills and customer focus.
• Strong communication skills.
• Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.
• Travel to other MillerKnoll locations in the Chicago area will also be required.

Additional information

Overall, a Technology Support Representative (L2) plays a crucial role in ensuring smooth operations and resolving IT-related issues to minimize downtime and optimize user productivity within the MillerKnoll organization.

Pay and benefits

Compensation range for this role is $55,717.50 - $73,370.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.