Banking Services Operations Associate III - Indirect Booking & Funding

Overview

This position supports the indirect funding of auto, RV, and boat loans sent to us by dealers located nationwide. Primary functions include reviewing loan packages for accuracy and completeness, booking loans, communicating errors to dealers, working with the credit team to resolve issues, and supporting inbound dealer inquiries.

Primary Responsibilities

• Review account opening documentation for accuracy and completeness for Automobile, Boat, and Recreational Vehicle loans; book these loans to Bank systems.
• Identify errors in account opening paperwork; escalate as appropriate to ensure prompt resolution.
• Ensure personal booking batches balance at the end of each day and reconcile any discrepancies to ensure accurate internal accounting.
• Electronically attach incoming loan closing documentation to applicable loan application in the system of record.
• Enter financial data from loan contract into system of record.
• Answer incoming phone calls from external dealerships and internal business partners regarding funding status, loan package errors, dealer reserves, and more.
• Complete basic research as needed to respond to incoming requests.
• Work daily account maintenance reports.
• Make outbound calls to dealerships to request specific documentation or information.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The Indirect Funding & Dealer Services team is responsible for ensuring dealer originated loans for auto, boat, and recreational vehicles (RVs) are properly executed and adhere to all credit policy and regulatory requirements. The team completes the loan set-up and funding process in addition to alerting the dealer or internal credit teams of any errors prior to booking. In addition to the funding of loans, this team also supports dealers nationwide via inbound calls, emails, and relationship manager requests, completes reserve maintenance requests, and works daily reconciliation reports.

Education and Experience Required

High school or equivalent (GED) and a minimum of 1 year work experience

Education and Experience Preferred

Minimum of 2 years’ relevant work experience

Pay and benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America