Banquet Server

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Banquet Server at the Irving Convention Center. This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Duties and Responsibilities

• Greets all guests with enthusiasm and friendliness.
• Serves food alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and our facility accurately and in a friendly manner.
• Does side work during non-busy hours.
• Speaks to all guests with enthusiasm at all times.
• Develops relationships with guests.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicated with food and beverage staff to ensure guest satisfaction.
• Maintains a professional relationship with all coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized and stocked work area.
• Maintains full knowledge of menus, recipes and other pertinent information.
• Constantly increasing knowledge of food, beverages and other products and services.
• Ensures that guest have a positive and memorable experience.
• Responsible for constant sanitation, organization, and proper food handling.
• Reports for work in proper uniform according to the scheduled time.
• Other duties as assigned by the Food & Beverage Manager and/or Banquet Captain.

Qualifications

Education and/or Experience

High school diploma or equivalent

• Minimum 6 months experience required.
• Facility/industry experience preferred.

Skills and Abilities

• Knowledge of catering services and terminology
• Strong guest service skills
• Works well with others
• Receive and carry out instructions in a timely manner

Other Qualifications

• TABC preferred but not required
• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends and holidays. Some travel as needed.

Physical Demands

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.