Bilingual Customer Service Representative
- Location
- Lansing, MI · On-site
- Job type
- Full-time
- Level
- Entry level
- Listed
- 31 days ago
Skills & highlights for this role
- inbound call handling
- customer records management
- Portuguese-English bilingual communication
- data entry
Also useful
- Spanish-English bilingual communication
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Pto
Compensation
- Competitive hourly wage
- Monthly performance-based incentive opportunities
- Shift premium for hours worked after 5:00 PM
Location: Our Lansing office is conveniently located near East Lansing, making it an excellent opportunity for local residents and students.
Responsibilities
- Answer incoming calls and other communications from loan customers and assist with a variety of inquiries
- Resolve customer requests in a timely, professional, and courteous manner
- Make outbound calls to provide follow-up support and exceptional customer service
- Accurately create, update, and maintain customer records
Qualifications
- Bilingual in Portuguese and English and/or Spanish and English required
- Strong communication and customer service skills
- Ability to work effectively in a fast-paced environment
- Basic computer and data entry skills
- Ability to handle multiple tasks while maintaining attention to detail
Employee benefits
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
- Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- First National Bank of America is an Equal Opportunity Employer.
- #LI-Onsite
About First National Bank of America
First National Bank of America is seeking customer-focused bilingual candidates to join our Call Center team. We are willing to train individuals who possess exceptional communication and customer service skills, regardless of their previous work experience.
The ideal candidate is goal-oriented, thrives in a fast-paced environment, and enjoys helping customers. As a valued member of our team, you will work alongside dedicated professionals committed to providing outstanding service while assisting customers with a variety of inquiries and situations.
Equal opportunity and legal notices
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
From First National Bank of America's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Bilingual Customer Service Representative job at First National Bank of America located?
This Bilingual Customer Service Representative position at First National Bank of America is located in Lansing, MI (On-site). Always check First National Bank of America's application page for specific state eligibility or relocation policies.
What qualifications are required for Bilingual Customer Service Representative at First National Bank of America?
For the Bilingual Customer Service Representative role, First National Bank of America highlights experience with inbound call handling, customer records management, Portuguese-English bilingual communication, data entry. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Bilingual Customer Service Representative position at First National Bank of America?
This listing links directly to First National Bank of America's Greenhouse application page. You can apply directly on First National Bank of America's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.