Billing Specialist - Lanihuli PSC

Job Functions, Duties, Responsibilities and Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

• Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
• At Sonic Healthcare USA, we emphasize teamwork and innovation.
• Check out our job openings and advance your career with a company that values its team members!

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

• LOCATION: Hilo, Hawaii
• Status: Full-Time
• Onsite- Opportunity
• Days: Monday - Friday
• HOURS: TBD

Base Pay

$20.89-$22.98 based on experience.

In this role, you will

Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines. The billing Specialist takes inbound calls (as needed) and makes outbound calls.

• Initiate contact with customers/clients regarding their account status
• Submit past-due notifications to patients
• Follow up on missed repayment arrangements
• Coordinate with local Sales collaboration in handling client accounts
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
• Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off
• Work on other projects as assigned

All you need is

• High School diploma or GED
• Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
• Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
• Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
• Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
• Knowledge of computer technology and terminology.
• Perform duties promptly and accurately-the ability to work under deadlines.
• Maintain confidentiality of information.
• Ability to read and comprehend English.
• This position is Working Onsite.

Bonus points if you've got

• Minimum of six (6) months of related experience or equivalent combination of experience and education
• Experience with medical/insurance billing and Customer Service
• Experience in a multitasking environment

We'll give you

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know

• This role will provide routine access to protected health information (PHI).
• Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards.
• Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift

Job Category: Accounts Receivable