Box Office Intern - Frederick Keys

About the role

Attain Sports brings a community-focused, values-driven, and player-centric approach to connect diverse groups and create impact through the power of sports. The company was formed in 2021 and presents an affordable, family-friendly sports and entertainment portfolio that brings a commitment to community engagement, customer service, innovation, and the professional growth and development of its family of athletes and employees.

Attain Sports owns and manages four baseball teams: the Baltimore Orioles Double-A affiliate Chesapeake Baysox, the Baltimore Orioles High-A affiliate Frederick Keys, the MLB Draft League Aberdeen IronBirds, and the Atlantic League Professional Baseball Club Spire City Ghost Hounds. Additionally, Attain Sports is an owner of the United Soccer League (USL) Championship Club Loudoun United FC.

Start Date: January 2027

End Date: May 14, 2027 (school schedule permitting)

The Frederick Keys Box Office Intern is a part-time internship designed only for current university students who will be receiving college credit for participation in this internship. The Box Office Intern will be gaining real-world experience with responsibilities within the organization. They will receive the opportunity to learn and observe how a professional sports organization operates and gain valuable skills in communication, fan experience, and sports ticket sales.

Qualifications

• College sophomores, juniors, seniors, or graduate students working for academic credit in Sport Management, Business Management, or Sales.
• Thorough knowledge of the Microsoft Suite (Word, Excel, and PowerPoint)
• Ability to uphold company and Attain customer service standards
• Individual must be energetic, enthusiastic, and a dedicated team player
• Excellent interpersonal skills
• Ability to work event nights, weekends, and holidays as required
• Excellent written and verbal communication skills
• Ability to pay attention to details

General Responsibilities

• Assist in preparation of seasonal and gameday ticketing needs
• Gain knowledge and experience in servicing group and individual tickets
• Gain experience in clear and friendly phone manners
• Work Frederick Keys home games as directed by the Box Office Manager
• Spend time shadowing and learning from Box Office Manager
• Represent the organization, as needed, at outside events and appearances
• Place group events, season ticket plans, and individual ticket purchases into Tickets.com
• All other duties assigned by Box Office Manager, Senior Marketing and Game Day Manager, and General Manager of the Keys

Game Day Responsibilities

• Assist with the preparation of the Box Office for the 2027 season and game days.
• Assist in working Box Office windows
• Assist in tracking and documentation of redeemed vouchers and codes
• Engage with fans and ensure top customer service at Box Office

Additional information

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.