Box Office Manager, Chesapeake Baysox

About the role

Attain Sports brings a community-focused, values-driven, and player-centric approach to connect diverse groups and create impact through the power of sports. The company was formed in 2021 and presents an affordable, family-friendly sports and entertainment portfolio that brings a commitment to community engagement, customer service, innovation, and the professional growth and development of its family of athletes and employees.

Attain Sports owns and manages four baseball teams: the Baltimore Orioles Double-A affiliate Chesapeake Baysox, the Baltimore Orioles High-A affiliate Frederick Keys, the MLB Draft League Aberdeen IronBirds, and the Atlantic League Professional Baseball Club Spire City Ghost Hounds. Additionally, Attain Sports is an owner of the United Soccer League (USL) Championship Club Loudoun United FC.

The Chesapeake Baysox are seeking a highly organized, customer-focused, and sales-driven individual to serve as Box Office Manager. This position is responsible for overseeing the day-to-day operations of the Baysox box office while also playing an active role in generating ticket revenue through the sale of season tickets, group outings, hospitality areas, ticket packages, and other Baysox ticket products.

The Box Office Manager will work closely with the ticket sales team and other departments to provide an exceptional experience for Baysox fans from the point of purchase through their visit to Prince George's Stadium. This position will play an important role in maintaining accurate ticket operations, delivering strong customer service, and helping the organization achieve its annual ticket revenue goals.

Essential Duties and Responsibilities

Box Officer Operations

• Manage the day-to-day operations of the Chesapeake Baysox Box Office.
• Oversee ticket transactions, account management, ticket exchanges, reprints, will call, and other ticket-related customer service needs.
• Maintain a high level of accuracy and professionalism throughout all box office operations.
• Ensure ticket orders, payments, account information, and related records are processed accurately and efficiently.
• Assist customers with mobile and digital ticketing and troubleshoot ticketing issues as needed.
• Manage incoming phone calls, emails, and in-person inquiries related to tickets and customer accounts.
• Coordinate Box Office preparation and operations for all Baysox home games and other stadium events.
• Assist with the setup and maintenance of game events, ticket products, seating manifests, promotional offers, and pricing within the ticketing system.
• Help ensure inventory is properly managed and ticketing information is accurate across all sales channels.
• Assist with ticket reconciliation and reporting following games and events.
• Maintain organized records and follow established cash-handling and financial procedures.
• Coordinate with Finance on ticket payments, deposits, refunds, adjustments, and reconciliation as needed.
• Help recruit, train, schedule, and supervise seasonal and game-day box office staff.
• Ensure the Box Office provides a professional and welcoming experience for all guests.

Ticket Sales and Revenue Generation

• Actively sell Chesapeake Baysox ticket products, including season tickets, partial plans, group outings, hospitality areas, and other ticket packages.
• Prospect for new business through outbound phone calls, emails, networking, referrals, and other sales activities.
• Respond promptly to inbound ticket sales leads and inquiries.
• Build relationships with businesses, community organizations, schools, youth sports organizations, nonprofits, and other potential group customers.
• Conduct ballpark tours and meetings with prospective customers when appropriate.
• Develop relationships with existing customers to encourage renewals, additional purchases, referrals, and increased engagement with the Baysox.
• Maintain an active sales pipeline and consistently follow up with prospective customers.
• Meet or exceed established individual ticket sales goals and activity expectations.
• Accurately document sales activity, customer interactions, and opportunities within the organization's CRM and ticketing systems.
• Participate in ticket sales campaigns, community events, networking opportunities, and other revenue-generating initiatives.

Customer Service and Fan Experience

• Serve as a primary point of contact for Baysox ticket customers and season ticket members.
• Develop strong relationships with customers and provide timely, professional, and solution-oriented service.
• Handle customer concerns and ticketing issues professionally and work toward appropriate resolutions.
• Assist customers with understanding available ticket products and recommend options that best meet their needs.
• Help create a welcoming and positive experience for fans visiting Prince George's Stadium.

Game-Day Responsibilities

• Oversee Box Office operations during Baysox home games and select stadium events.
• Ensure appropriate staffing and preparation prior to gates opening.
• Troubleshoot ticketing and customer service issues throughout events.
• Support the ticket sales department with group experiences, hospitality areas, season ticket holders, and other customer needs.
• Work collaboratively with Stadium Operations, Marketing, Partnerships, Finance, and other departments to ensure smooth game-day execution.
• Maintain accurate ticketing and financial procedures throughout each event.

Qualifications

• Bachelor's degree required.
• Previous experience in ticketing, sales, customer service, sports, entertainment, hospitality, or a related field preferred.
• Previous experience working with Tickets.com preferred.
• Strong interest in sales and willingness to actively prospect and develop new business.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service skills and ability to interact professionally with a wide range of customers.
• Comfortable making outbound sales calls and communicating with prospective customers.
• Ability to work collaboratively as part of a team while also working independently.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Ability to maintain professionalism when handling confidential customer and financial information.

Pay and benefits

Attain Sports values your mental, emotional, and physical health and wellbeing. Our comprehensive benefits package starts on your first day of employment and includes benefits such as:

• Competitive health, dental, and vision coverage, HSA and FSA accounts, life and disability insurance, fertility and family planning benefits, and employee assistance and discount programs
• 11 paid federal holidays and flexible unlimited time off (UTO)
• Generous 401(k) matching with immediate vesting
• Flexible career paths - our career tracks provide advancement, mobility, and flexibility as you continue to grow with us
• A healthy environment where we value unique experiences, and care about everything that makes you, you.

Attain Sports is committed to fair and equitable compensation practices. Individual compensation will be commensurate with experience, education, and skills.

Attain Sports is committed to fair and equitable compensation practices. The individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills. In addition to base salary, this role is eligible for commission upon achieving set metrics.

Interested in this position but the compensation isn't quite right? Let us know your expectations, and we'll see if we can make it happen based on your qualifications.

Compensation Range $40,000 - $45,000 USD

Applicants have rights under Federal Employment Laws. For more Information visit EEO, EEO Poster Supplement, Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.