Business Analyst- Oracle CX
- Location
- Irving, TX
- Job type
- Contract
- Level
- Senior
- Experience
- 7+ years
- Listed
- 31 days ago
Skills & highlights for this role
- requirements gathering
- business process analysis
- Waterfall methodology
- COTS systems
Also useful
- Oracle CX
- Oracle CRM
- knowledge management systems
- ticketing systems
About the role
- Acts as the liaison between business users and the technical resources on the project team many of which will be from a Professional Services partner
- Work with key business users to gather, define, and formally document business requirements
- Interprets and documents business processes and business rules
- Provides input to the configuration of products by analyzing requirements and studying system capabilities
- Provides input to how the business processes may need to change to accommodate the product functionality
- Provides support to help desk and QA to ensure alignment with requirements
- Assists in preparing and reviewing announcements and publications related to new systems and features
- Assists in preparing or reviewing training documentation
Must have strong communication skills and presentation skills
- Facilitate work sessions
- Drive resolution
Qualifications
- 7+ years as a BA
- Waterfall experience
- COTS experience
- Experience working with Professional Services partners
- Meeting facilitator
Additional information
Ability to work well under deadline pressures ability to take complete ownership of their project and drive issues to resolution
Flexible
Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules
If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management
Additional Information: 7-9 month contract
All your information will be kept confidential according to EEO guidelines.
About the Company
One of the nation's largest and most prominent values-based youth development organizations. The non-profit organization provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.
From ettain group's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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All Business Analyst jobsCommon questions
Where is the Business Analyst- Oracle CX job at ettain group located?
This Business Analyst- Oracle CX position at ettain group is located in Irving, TX. Always check ettain group's application page for specific state eligibility or relocation policies.
What qualifications are required for Business Analyst- Oracle CX at ettain group?
For the Business Analyst- Oracle CX role, ettain group highlights 7+ years of relevant experience; experience with requirements gathering, business process analysis, Waterfall methodology, COTS systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Business Analyst- Oracle CX position at ettain group?
This listing links directly to ettain group's SmartRecruiters application page. You can apply directly on ettain group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.