Business Architect for Security Services Strategy

Customer Journey and Portfolio Strategy

• Develop an end-to-end view of the customer security journey, ensuring the portfolio supports customers from initial strategy and solution adoption through usage, value realization, renewal, and expansion.
• Proactively identify gaps, opportunities, and disconnected experiences across the customer journey, and develop recommendations and action plans that improve portfolio effectiveness and customer outcomes. Portfolio Lifecycle and Delivery Excellence
• Working as a cross org team wotk to manage the Unified catalog and offering lifecycle, including demand intake, prioritization, development, accreditation, skilling, adoption, performance monitoring, quality, and retirement.
• Ensure the portfolio delivers simplified, connected, and repeatable customer experiences while remaining responsive to different levels of customer security maturity and changing business priorities.
• Improve delivery excellence through greater repeatability, technical maturity, consistent quality, clearer customer guidance, and effective use of global delivery and partner capabilities. Usage, Consumption, and Business Impact
• Independently analyze business, customer, field, delivery, and operational data to identify demand signals, usage and consumption opportunities, portfolio performance trends, risks, and gaps.
• Translate insights into portfolio priorities and recommendations that improve offering relevance, attachment, adoption, usage, consumption, customer value, and revenue outcomes.
• Connect services and delivery motions to measurable customer outcomes and establish clear pathways from successful delivery to ongoing adoption, renewal health, and expansion. The internal operating model similarly connects services to usage and consumption pipeline execution. Cross-Organizational Alignment and Communication
• Partner across business, technical, product, engineering, and field teams to align portfolio priorities and establish a closed feedback loop between customer needs, field execution, offering strategy, and product direction.
• Clearly communicate the business situation, strategy, priorities, progress, risks, blockers, impacts, and outcomes at the appropriate level for each audience.
• Provide leaders and stakeholders with the visibility and recommendations needed to make decisions, remove obstacles, and drive timely execution with minimal management direction. Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance. Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 6+ years of marketing, strategy, sales, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience OR equivalent experience.