Business Control Office Director

About the role

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Texas Capital is headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano, San Antonio, Chicago, Los Angeles and New York.

Brief Overview of Position

The Business Control function is the Bank's 1LOD (first line of defense) and is responsible for facilitating identification, assessment, monitoring, mitigation and reporting of operational risk for the entirety of the firm. This function works directly with all business units and functions to develop a strong risk management environment. The Business Control Director ensures business unit's and function's adherence to established risk management policies, standards, procedures and facilitates remediation of deficiencies, if any. This role leads a team of risk management professionals.

Responsibilities

This job works collaboratively to support effective risk management activities of Texas Capital across a broad range of frameworks. Key responsibilities include:

• Ensure the business/function identifies, owns and manages risks within its processes and products.
• Design and implement preventative and detective controls tailored to business'/functions' activities
• Maintain evidence of effective control execution; Identify gaps and drive remediation plans
• Facilitate and coordinate the Risk & Control Self-Assessment (RCSA) process for the business/function
• Challenge control effectiveness ratings and ensure risks are appropriately scored
• Keep risk and control inventories current, complete, accurate and reflective of actual processes
• Facilitate development of KRIs and KCIs for ongoing monitoring
• Provide risk and control reporting to senior management and governance committees, including Quarterly Business Reviews (QBR)
• Monitor adherence to policies/standards/procedures, limits, and tolerance thresholds
• Assess operational risks and controls for new products, processes, or system changes; Ensure operational risks are documented and controls are embedded before go-live
• Validate processes, procedures and Business Continuity plans are properly updated as appropriate
• Proactively prepare for/support regulatory, compliance and audit reviews with evidence of control effectiveness
• Act as the "front door" for 2LOD inquiries ensuring consistent responses
• Track and oversee issue management program for the business, reporting Quality of Risk Management (QRM) to measure effectiveness
• Thematically monitor complaints and risk events for business impacts
• Manage business continuity program to ensure operational resilience

Qualifications

• Bachelor's degree (preferred in Finance, Accounting, Business or Computer Science); or equivalent combination of education, training, experience
• Minimum 10 years of work experience in financial services or a related field
• Advanced subject matter expertise in operational processes/risks/controls relating to firm's lines of business.
• Specific knowledge of risk management frameworks and corporate governance
• Expert ability to analyze risk concentration areas, risk profiles, and risk data to comprehensively assess risk
• Expert formal business writing skills to create procedures, manuals, and management reports
• Expert ability to interact, negotiate and influence at all levels throughout the organization
• Advanced attention to detail in a deadline-focused environment
• Advanced analytical, critical thinking and problem-solving skills
• Ability to identify potential risks and raise to appropriate levels
• Ability to maintain confidentiality and instill trust within the organization
• Advanced knowledge of financial rules and regulations
• Ability to self-direct and manage competing priorities on concurrent large, complex projects, initiatives and deliverables
• Strong technical proficiency in the use of MS Office products for reporting, data analytics, and presentations
• Prior management experience

Additional information

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ.