Business Manager & Operations Specialist (Future Opportunity)

Key Responsibilities

This position will support, execute, and/or manage a variety of business operations, which will include, but not be limited to:

• Provide business operations and business process execution support to the client's director and executive leadership team.
• Support the day-to-day execution and operations of the client's tasker system; and track the status of assignments, suspense dates, and action item to completion.
• Provide real-time updates for taskers and other work products to the client's Director and Deputy Director. This will require communications and coordination with other federal staff and project teams.
• Coordinate with stakeholders outside of the client's section to collect information or data needed to complete tasks and assignments.
• Manage the end-to-end process the client uses to approve mental health research-related products such as journal manuscripts, conference presentations, research abstracts, and research posters (to name only a few) for external dissemination.
• Apply an expert-level understanding of DoW/DHA Administration Instructions to ensure the client complies with the instructions' requirements.
• Monitor operational metrics (i.e., number of taskers the client has responded to, number of information requests supported, etc.) and provide regular status reporting.
• Assist with the development, coordination, and submission of required reports.
• Monitor compliance with DoW and DHA regulations, policies, and guidance.
• Assist with the development and maintenance of standard operating procedures and organization processes.

Mandatory Qualifications

• 7 years of directly relevant / similar work experience (execution of client business processes and operations, DoW/DHA tasker management).
• 7 years of demonstrative strong organizational and interpersonal skills with the upmost of professionalism in working as part of a diverse team of executive leaders, operations staff, administrative professionals, and mental health experts.
• At least 7 years of experience immediately responding to client support requests.
• At least 7 years of experience applying a very strong eye and attention to detail to ensure communications are direct, succinct, unambiguous, complete, and free of grammatical errors (written and verbal).
• At least 7 years of hands-on experience with the MS Office suite of applications (Outlook, Teams, SharePoint, PowerPoint, Excel, Word).
• At least 3 continuous years of experience using MS SharePoint to collaborate on work products and to facilitate the workflow of product completion to approval.
• At least 6 years of experience working independently while maintaining close communication and collaboration with others.
• US Citizenship required by federal contract.
• Ability to pass a Public Trust agency check.

Beneficial Qualifications

• Bachelor's degree in Management, Business Administration, Operations Research, or related field
• Working knowledge of cultures, people, and communication styles across the range of services in the DoW and hierarchical levels.
• Prior work experience as a federal contractor.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Work Authorization and Sponsorship

All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is

$74,090.00 - $125,954.00

Nationwide Remote Office (US99)