Business Manager

Role Overview

At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As a Business Manager, you partner with the General Manager and combine sales, customer service, leadership, and marketing knowledge to lease apartment homes, lead a leasing team, and enhance and drive the resident experience via all site associates.

The Role You'll Play

The Team Captain

• Champion for efficient office operations, quality curb appeal, and office and model cleanliness; promote adherence to Cortland's missions, vision, and values
• Assist GM in training, motivating, and supervising - including teambuilding and approving time sheets - all onsite staff in order to achieve operational goals assigned to the property
• Implement and enforce all policies and procedures as outlined in the Cortland Standards of Excellence
• Produce, create, and foster quality staff communications
• Empower your leasing team to help maintain a professional, yet friendly, atmosphere in the leasing center, clubhouse, and any other area where prospective and current residents may interact
• Respond to all emergency situations, prepare all necessary reporting, and notify the GM
• Maintain awareness of the market conditions and trends for concessions, contributing any ideas to the Community Manager for marketing the community, and improving resident satisfaction
• Be flexible with scheduling and coverage as requested by the GM, including filling in for the leasing team with the need arises
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages

The Resident Expert

• Enhance and drive the resident experience by greeting customers, welcoming them into your community, providing them with relevant information, understanding their requests, answering questions, and offering assistance
• Review all Kingsley surveys and implement/suggest changes that will further improve the resident experience
• Assist GM in meeting or exceeding each communities' quarterly and annual goals for Kingsley Overall Satisfaction Survey scores, NOI, and capital expenditure
• Answer and handle incoming calls from current residents, always offering them excellent customer service
• Plan, schedule, organize, and host resident functions as needed
• Thoroughly understand all phases of leasing and resident retention programs, contact/follow-up on lease renewals, and show/close prospects when needed
• Review and approve all leasing application files and enforce community qualifying criteria in a fair and consistent manner for all leasing applicants
• Respond to internet leads, answer prospect calls, and conduct community tours in accordance with the outlined guidelines
• Review guest cards to ensure entry into the community management system; follow up entry into system and monitor traffic trends

The Organizer

• Maintain accurate resident records; update the GM daily of rents collected and delinquent rents; assist the Community Manager in preparing all notices such as late rent letters, evictions, letters, notice to cure or surrender letters, return check letters, and noise complaints; and post and deposit all monies received in the office on a daily basis
• Assist in maintaining expenses within the budget guidelines by ensuring that all rents are collected, posted, and deposited on a daily basis; perform and schedule all evictions and utility cutoffs; enforce adherence to all lease rules and regulations by all residents
• Accurately prepare, and be thoroughly knowledgeable about, all lease-related paperwork and assist GM with all accounting transactions
• Update and maintain records for move-ins/outs, application status, traffic activity, closing ratios, etc.
• Organize files, process all paperwork, and proofread all leases and letters for accuracy
• Audit all lease and renewal files for key controls and bonus submissions

Our Vision of What Success Looks Like

• Your residents are constantly wowed by your uncanny ability to anticipate their needs and the solutions you have prepped before they can even ask their question.
• Thanks to your leadership skills, your staff has never been more productive, happy, and eager to work!
• Your General Manager can kick his heels up for a minute knowing that you are more than capable of handling the affairs of your community.

Your Building Blocks of Success

• Strong 2-4+ years of experience in property management or customer service-related industry preferred
• High school diploma required; some college preferred
• Excellent written and verbal communication skills
• Bilingual abilities (written and verbal) may be required based on the specific needs of the property
• Computer software experience in Word, Excel, Outlook, and OneSite preferred

The Foundation of Cortland Partners

At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland Partners is a drug-free workplace.

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Additional Information

All your information will be kept confidential according to EEO guidelines.