Business Operations Analyst

About the role

• Manage, monitor and provide Q/A on all solutions running in the District
• Create reports based on needs of product and/or operational departments
• Internal reporting (i.e. status and analytical reports)
• Help quantify the productivity results of each solution or tool created
• Mapping processes using available tools
• Develop and provide technical training for operational staff
• Data analysis
• Expeditors system tools (i.e. Branch exp.o, Report Scheduler, etc.)
• Assist operations with data requirements needed to perform their daily tasks
• Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
• Incorporate new technologies and technical advancements within operational training
• Collaborate with other BPAs on best practices and technology solutions
• Develop and share AI (Copilot) solutions within the district

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

Qualifications & Requirements

• Expeditors Product and Service knowledge.
• More than 2 years of experience within operations preferred
• Strong leadership skills
• Self-management and project management skills
• Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
• Prior experience leading communication, public speaking and training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office. Power BI, SharePoint and Visio

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range $55,000-$70,000 annually, based on experience

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.