Business Operations Analyst

Responsibilities

• Responsible for playing a key role in the operations by offering up your Savings Bond Examination subject matter expertise to your peers and leaders
• Develops and recommends opportunities to improve process performance
• Identify customer trends and opportunities to drive efficiencies
• Coordinate or participate in system/software testing including research and feedback
• Designs, develops, and conducts data collection, analysis, problem resolution and reporting for operations to various stakeholders.
• Participates in key initiatives and special projects as assigned.
• Partners with supervisors to monitor workload, coordinates resources, and assigns work to meet service commitments
• Provides support to assess, report, and resolve system or technical issues
• Applies critical thinking by independently responding to and resolving routine technical customer requests received via multiple channels while using a variety of applications, tools, databases, and other resources
• Complies fully with all applicable information security and Treasury guidelines and procedures
• Communicates with Treasury Retail Securities customers in a manner that will maintain good customer relations and provide excellent customer service.
• Assists other team members to interpret guidelines and regulations and recommends changes to procedures
• Maintains advanced business expertise and the ability to adapt to changing technology, processes, procedures, and controls
• Acts as a point of escalation, provides training and fosters teamwork for others.
• May assist with other business units' responsibilities or provides coverage that requires individuals to work specified times to accommodate business needs
• Performs other duties as assigned

Qualifications

• Bachelor's degree in business, accounting or related field, or equivalent combination of education and experience.
• Minimum 5 years related experience is required.
• Proficiency using Microsoft Office applications is required.
• Ability to interface with customers and resolve issues, follow and explain operating policies and procedures and achieve service levels while meeting high productivity and quality standards.
• Ability to adjust quickly to changing technologies and responsibilities in a dynamic, fast paced environment.
• Proficient computer skills including, but not limited to data entry and ability to navigate within multiple applications concurrently.
• Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
• Strong skills in some or all of the following areas: problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal and written communications including active listening, and, time management.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Additional Information

*This position requires regular on-site attendance

• The full salary range is $60,200-$75,302-$90,400. The expected starting salary range is $67,000-$77,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training and conferences
• And more…
• Full Time / Part Time
• Full time
• Regular / Temporary
• Regular
• Job Exempt (Yes / No)
• No
• Job Category
• Operations Family Group
• Work Shift
• First (United States of America)

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