Business Process Analyst, Global Products - NGS & Clinical Services

About the role

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

About the role

• Position Title: Business Process Analyst
• Department: Global Products - NGS & Clinical Services
• Reports To: Senior Manager, NGS
• Location: South Plainfield, NJ (on site 4 days per week)
• Employment Type: Full-time, Individual Contributor

Intro

At GENEWIZ by Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

As a global leader in R&D genomics services, GENEWIZ, leads the way in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before.

Our customers at top-tier pharmaceutical, biotechnology, and academic institutions, as well as cutting-edge start-ups, rely on our proprietary technologies for consistent, reliable, high-quality data, even on the most difficult projects. A full-service provider, we provides Sanger DNA sequencing, gene synthesis, molecular biology, high throughput/next generation sequencing, bioinformatics, and GLP regulatory services.

How Will You Add Value

The Business Process Analyst supports the Global Products team by analyzing, documenting and improving the end-to-end workflows that take NGS and clinical service projects from quote through data delivery. The role partners with Study Management, Technical Applications, Laboratory Operations, Bioinformatics and IT to define business requirements for system enhancements, maintain standardized process documentation across regions, and deliver reporting and automation that reduce manual effort and improve turnaround time and customer experience.

What You'll Do

• Map and analyze current-state quote-to-delivery workflows for NGS and clinical services; identify gaps, redundancies and improvement opportunities, and recommend future-state processes.
• Gather, document and prioritize business requirements for enhancements to LIMS, quoting and order-form systems; serve as the business liaison to IT through development, release and adoption.
• Perform user acceptance testing (UAT) of system releases; document defects and confirm resolution with IT.
• Develop and maintain standardized process documentation, work instructions and customer communication templates, aligned to governing SOPs and maintained under version control.
• Build and maintain a centralized repository of product and process information used by teams in the US, EMEA and Japan.
• Identify and implement workflow automation opportunities, including approved AI and productivity tools, in accordance with company IT, security and data-governance policies.
• Support continuous improvement events (e.g., Kaizen), including data collection, facilitation and tracking of action items to completion.
• Train end users on new processes, tools and system changes, and support change management and adoption.
• Other duties as assigned.

What You Will Bring

• B.S. in Life Sciences, Business, Information Systems or a related discipline with 3+ years of relevant experience in laboratory operations, study/project management or business process roles required
• M.S. in a related discipline with 2+ years of relevant experience preferred
• Experience gathering business requirements and translating them into clear functional specifications
• Experience with process mapping and continuous improvement methods (e.g., Lean, Six Sigma); certification a plus
• Working knowledge of NGS workflows, from sample receipt through sequencing and data delivery, preferred
• Proficiency with Microsoft 365 (Excel, SharePoint, Teams); experience with LIMS, reporting tools (e.g., Power BI, Tableau) or Smartsheet preferred
• Experience with workflow automation or AI-enabled productivity tools preferred

Physical Demands/work Environment

• Office environment with occasional access to laboratory areas
• Travel up to 10%

Knowledge, Skills & Abilities

• Strong analytical and problem-solving skills with close attention to detail
• Ability to communicate complex scientific and technical information clearly, both verbal and written
• Ability to manage multiple projects and competing priorities in a fast-paced, customer-oriented environment
• Cross-team collaboration experience required
• Highly organized, independent, team player

EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance.

Pay and benefits

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.