Business Process Manager/ Process Modeler

About the role

The Process Modeler gathers and analyses information from a variety of sources (SMEs, documentation, and technical) to create business process models within the process modeling methodology framework, using specified Visio templates.

In addition, the Process Modeler may be expected to facilitate workshops, fact-finding interviews, project management activities, and other necessary activities to gather and synthesize information into their process models. Also, the process modeler will be expected to produce written documentation and procedures to support their models. In this role, they are expected to have competency as a technical writer.

Skills

• Facilitation Skills - must be able to work with a variety of stakeholders and gather information
• Process Mapping- Able to translate discussion into process flows and process documentation.
• Exceptional communication skills - both written and verbal.
• Excellent active listening skills.
• Excellent analytical and abstraction reasoning skills, as well as problem solving ability
• Expertise in Business Process Management (BPM) methodologies, techniques, and methods, including process mapping/modeling
• Experience with project management approaches, tools and phases of the project lifecycle.
• Able to work effectively at all levels in an organization.
• Strong analytic and critical thinking skills
• Must be a team player and able to work with and through others.
• Ability to facilitate teams toward a common vision or goal.
• Advanced skill level with Microsoft Visio
• Intermediate skill level in Microsoft Project, Word, and suite of Microsoft tools
• Sharepoint knowledge desirable
• Prior experience in process management systems a plus
• Prior experience as business analyst or business/systems architect a plus
• Expertise writing technical documentation a plus

Top 3 Must Have Skill Sets

* An ability for abstract critical thinking, strong logical skills, and problem solving. * Experience/background in BPM methodologies * Proven ability to communicate effectively and lead project teams There is no specific technical or educational background. We will provide training on the proper methodologies and system expertise necessary. Prior experience as a business analyst, experience in quality, or knowledge of R&D development processes or GDP/GLP regulations is a plus, but not required. Biotech Pharma experience is also a plus.

Day to Day Responsibilities

The Process Modeler gathers and analyses information from a variety of sources to create business process models within the company.

The Process Modeler primary responsibilities may include, but are not limited to the following: * Translate subject matter expert and stakeholder discussion into process flows and procedures. * Facilitate the project management support of the development of Process Models * Learn and stay updated on process modeling methodology (training is provided) * Learn Visio template usage, structure, and metamodel (training is provided) * Learn how to use the process management system (training is provided) * Serve as a modeling subject matter expert and point of contact to support functional and cross-functional stakeholders. * Know when to escalate process issues and seek resolution * Collaborate with subject matter experts globally to ensure appropriate stakeholders are included in the development and revision of process models. * Provide regular status updates to business customers to achieve goals and meet deadlines. * Establish timelines and report regularly on progress, obstacles, and execution to the designated representative. * Work with communication, training, and other project team members in the formulation of particular plans and activities to support project implementation. * Facilitate process workshops in small or large groups

Top 3 Must Have Skill Sets

Skills

• Excellent active listening skills.
• Sharepoint knowledge desirable