Business Systems Analyst- Zuora Administrator

About the role

Canopy, Draper, UT

What You'll Do

• Own and manage Canopy's daily operations in Zuora.
• Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
• Strategize and build the vision for how Canopy uses Zuora.
• Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
• Drive seamless cross-system integrations and data flows across business systems.
• Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
• Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
• Communicate solutions and tradeoffs clearly to both technical and business audiences.
• Build and maintain documentation on system architecture, processes, and integrations.
• Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
• Identify gaps and drive continuous improvement initiatives.

What We're Looking For

• 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc). 5+ years of experience preferred.
• Bachelor's degree in Information Systems, Business, or a related discipline
• Strong system design fundamentals with a proven hands-on record of solving business problems.
• Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.

Bonus Points

• Clear, confident communication skills, able to translate technical constraints into business language and vice versa for audiences of all levels.
• Demonstrated ability to produce technical artifacts and documentation.
• Hands-on experience with SQL and data modeling.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

• Flexible Paid Time Off - you're actually encouraged to use, plus 10 company holidays!
• Health Benefits - including Medical, Dental, and Vision and an HSA Match.
• 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
• Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
• Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones.
• Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
• Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
• Company Events - including monthly company-wide meetings, summer parties, and more.
• ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

• Fully-stocked kitchen - Keto?
• Vegan?
• Flexitarian?
• Mandalorian?
• We've got you covered.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it's a mutual fit!
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call.

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews-our hiring teams will always make sure to save time for questions at the end!