Business Technology Intern

About the role

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team's success, learn about JM Family's companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family's culture, including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As a Business Technology Intern, you will gain hands-on experience supporting technology modernization initiatives and the systems and processes that support our business and customer experience. You will contribute to system testing, defect management, reporting, data analysis, and documentation while collaborating with business and technology teams.

Responsibilities

• Execute IVR and Contact Center test scripts during System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Document testing results, identify and record defects, and assist with validating expected and actual system outcomes.
• Participate in defect review meetings and support issue investigation related to telephony systems and business processes.
• Participate in reporting requirements gathering, report development, and testing activities.
• Contribute to ongoing projects and team initiatives by documenting work, communicating progress, and supporting business process and system documentation.

Qualifications

• This is a full-time position with flexible working arrangements depending on the business need.
• The ideal candidate will be actively enrolled in a bachelor's, master's, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.
• Preferred areas of study include Information Systems, Computer Science, Business Analytics, Data Analytics, Software Engineering, Computer Engineering, Information Technology, or a related field.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to document testing results and processes accurately.
• Ability to follow detailed processes and analyze data and business requirements.
• Ability to work independently while collaborating effectively with business and technology teams.

Additional information

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.