Call Center Lead Generation Representative

About the role

Full-time evening shift call center opportunity in Highland Hills, OH. Starting at $18.75/hr plus monthly bonus opportunities. Paid training, career growth, and team-focused environment. Customer service experience preferred.

Launch Your Career with Window Nation

If you enjoy talking with people, working on a motivated team, and earning more based on performance, Window Nation wants to meet you.

Window Nation is hiring Lead Generation (Call Center) Representatives to join our Highland Hills team serving the greater Cleveland metro area. Whether you’ve worked in retail, food service, hospitality, customer support, collections, or another fast-paced customer-facing role, we’ll give you the training and support to build a long-term career.

Starting pay begins at $18.75/hour, with monthly bonus opportunities and pay progression after 12 months.

If you’re energetic, reliable, goal-oriented, and enjoy talking with people, this could be a great fit.

What You'll Do

• Connect with homeowners by phone
• Qualify customer interest and schedule in-home consultations
• Build rapport and create positive customer experiences
• Meet individual and team performance goals
• Navigate multiple systems while documenting customer interactions
• Work closely with a supportive team and leadership group

What Success Looks Like

• Successful team members are:
• confident communicators
• dependable and coachable
• motivated by goals and incentives
• comfortable in a fast-paced environment
• positive, resilient, and team-oriented

Minimum Qualifications

• High School Diploma, GED, or equivalent
• At least 1 year of experience in a customer-facing or fast-paced environment such as:
• retail
• hospitality
• customer service
• collections
• call center
• telemarketing
• appointment setting

Preferred Skills

• Strong verbal communication
• Comfortable multitasking across computer systems
• Basic computer navigation and data entry skills
• Ability to quickly learn new software and CRM tools
• Schedule Details: Tuesday- Friday 12pm-9pm
• Saturday 8:30-5:30pm
• Off on Sundays and Mondays
• First 2 weeks: training will be 12-9 Monday-Friday
• Location - Onsite in Highland Hills, OH

Candidates from across the greater Cleveland metro area are encouraged to apply, including:

• Cleveland
• Warrensville Heights
• Bedford
• Maple Heights
• Garfield Heights
• Shaker Heights
• Euclid
• South Euclid
• Parma
• Independence
• Beachwood

Ready to Get Started?

• If you’re looking for more than just another call center job and want an opportunity to grow with a company that invests in its people, apply today.
• #LI-RM1
• #INDCC

Window Nation cultivates a culture of inclusion that respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.