call center representative

About the role

• Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. * Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. * If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. location is 2401 Mall Drive- North Charleston SC 29406. Potential Candidates Qualifications: * Associate's degree or equivalent work experience * Call center, customer service or collections experience preferred but not required * Customer service experience in Hospitality, Retail or Banking will be considered * Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills * Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. * Strong interpersonal and communication skills * Be comfortable multi-tasking; using a computer terminal to gather and research information * Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required. Thanks & Regards Darshan Technical Recruiter D: