Care Coordinator, Safety Net (Nashville, TN)

About the role

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Provide care coordination to consumers in Safety Net services.

About the role

Schedule: Mon-Fri, 8a-4:30p

Salary

$40,900 (base pay) with additional incentive for language skills and behavioral health experience. Mileage reimbursement available.

Responsibilities

• Continual assessment of consumer's mental health treatment needs.
• Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
• Ensure consumer's psychiatric needs are planned for and coordinated.
• Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
• Respond to urgent/crisis consumer needs as appropriate to position with assistance of clinic and crisis services.
• Involve family members and friends to help consumers obtain Safety Net services.
• Coordinate efforts with all staff and Safety Net nurse and providers.
• Assist the consumer with applying for entitlements as needed.
• Assist with Safety Net documentation.
• Assist consumers with transportation for safety net appointments including providing transportation for them to and from appointments.
• Keep consumer record updated with most current address and coverage information.
• Assist Consumers as needed with application and renewal requirements for Safety Net coverage.
• Consistently treat consumers and co-workers with respect.
• Develop and maintain community relations through prompt follow through with contacts.
• Meet productivity standards set forth in the Agency's policies and procedures.

Requirements

• Bachelor's Degree in a health-related field of counseling, psychology, social work, or other behavioral health field required.
• Candidates with a bachelor's degree in criminal justice must have fifteen college level semester hours of coursework in behavioral health.
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

About You

Team Oriented

• Attend and participate in team meetings
• Assist other care managers as needed
• Aware of role they play on the team

Recovery Focused

• Individualized service plans
• Progress notes reflect quality service
• All domains are addressed with each consumer as needed
• Utilization of natural supports within the community
• Tolerance/patience to work through barriers
• Side by side philosophy
• Comfort providing in home and community visits, when necessary

Time Management/Organization

• Meet deadlines
• Prepared for meetings
• Assessments and service plans are completed timely
• Progress notes are entered timely
• Plan for time off
• Prioritize well
• Self-Disciplined
• Flexible

Integrity and Trust

• Honesty
• Professionalism
• Dependability
• Strong follow-through

Approachability

• Engagement skills
• Crisis management skills
• Ability to give and accept feedback
• Ability to work with other departments
• Understanding and empathic
• Good listener

Joint Commission Competencies

• Demonstrates effective communication skills with primary age group(s).
• Demonstrates effective communication skills with family members or other collateral contacts involved in consumer care.
• Engages effectively with the consumer and family, utilizing the best practice standards and the consumer's level of care.
• Progress notes are timely, thorough, and follows best practice.
• Documentation is clearly linked to care plan goals.
• Treatment plans contain clear, measurable goals/training steps that are relevant to the consumers unique needs.
• Assessments completed timely and accurately as applicable (examples include: PRAPARE, DLA, CANS, Columbia Suicide Risk and Severity).
• Maintains professionalism within meetings and when representing the agency in the community.
• Advocates for consumer needs to improve or maximize their daily functioning.
• Demonstrates effective communication skills with supervisor, team members and other agency employees.

Reporting t o this Po s ition

• N o n e

P h y s i ca l De ma nds a n d W o r k E n v ironm e n t:

T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob. R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

Benefits

Mental Health Cooperative offers a full comprehensive bene t plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts