Care Navigator (Remote, Pacific Northwest Based )

About the Role

Remo is on a mission to fundamentally change the dementia care journey for individuals living with dementia and their caregivers.

Our Care Navigator will report to our Medical Director and play an integral role in the interdisciplinary care team. Remo care navigators are central to the care team and act as the champion for the dyad. Care navigators create a world where individuals living with dementia and caregivers have the knowledge, tools, and means to achieve the goals they share with the people they love.

Care navigators are the liaison between the dyad (the individual living with dementia and their caregiver) and the rest of the team - the first touchpoint and most consistent touchpoint throughout the relationship with Remo. Care navigators are fiercely helpful. They have deep empathy for those wrestling with dementia and the unique challenges that they face.

Care navigators will be trained in active listening, care coordination, administering assessments, screening for dyad needs, performing medication reconciliations, gathering caregiver collateral, and providing caregiver support.

What You’ll Do

• Build trusting relationships with a panel of patients and their caregivers and act as their care team champion through the entire care journey
• Provide compassionate and empathetic support, active listening, motivational interviewing, care coordination, and education for dyads with the full support of a multidisciplinary team (neurologist or geriatrician, pharmacist, social worker, RN, etc.)
• Collaborate with the care team to deliver on KPIs — e.g. quality targets, utilization metrics, patient/provider satisfaction, etc.
• Act as the liaison between dyads and our local in-home partners (i.e. HHAs, PT, OT, SLP, etc.) and primary care providers.
• Light travel and comfortable attending community health events.
• Participate in daily care team huddles and weekly care team conferences to discuss high risk patients
• Support dyads through diagnosis, transitions of care, discharge planning, LTC placement, hospice placement, and end of life care.

You May Be a Good Fit If You

• Resides in the Pacific Northwest
• Have experience and love working with older adults, especially those with dementia and or other cognitive disorders
• Have experience working in a growing telehealth practice
• Have experience with and enjoy working in multidisciplinary care teams
• Excel at active listening, ability to earn the trust of others and understand their situations
• Are extremely organized and keep meticulous notes
• Are passionate about educating families and other clinical providers
• Think systematically, breaking down complicated problems into manageable initiatives.
• Have strong problem-solving skills and the ability to navigate challenges with creativity and flexibility
• Have excellent communication and interpersonal skills, with the ability to build strong relationships
• Experience working independently and efficiently in a remote setting

You Are the Ideal Candidate If You

• Have 2+ years of experience as a care navigator, community health worker, case manager, or medical assistant (or personal experience caring for someone with dementia)
• Extensive dementia care coordination experience
• Health Tech Start up experience

Benefits are available to both part-time and full-time employees. Full-time benefits are reflected below

• Company-paid health coverage for you and your dependents (HSA, FSA, dental, and vision options)
• 100% 401(k) match up to 4%
• 20 days PTO + 11 paid company holidays, paid parental leave policies for birthing and non-birthing parents

Additional information

Remo aims to reduce health inequities by improving access to affordable, high-quality dementia care. We celebrate a variety of backgrounds, perspectives, and skills, reflecting the diversity of the caregivers and patients we serve.