Care Support Representative

About the role

We are looking for a Care Support Representative to help support daily interactions with providers or partners who refer patients to Brightside. Including telephone and email inquiries. Work directly with providers or partners to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming inquiries are addressed in an accurate and efficient manner.

What you’ll be doing as Care Support Representative

• Cover phone, email, and chat support. (Please note: This role requires approximately four hours per day dedicated to handling inbound phone calls)
• Escalate and/or triage issues as needed
• Display active listening and patience to all existing and potential customers
• Interact effectively with various teams to provide assistance and information
• Solve routine and complex issues; escalating issues to the appropriate teams
• Perform additional duties as required

Requirements

• Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
• Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
• Are a proactive problem solver
• Can take initiative and thrive in a semi-structured and dynamic work environment
• Are an effective oral and written communicator without feeling flustered when challenged
• Can answer inbound calls, evaluate problems, and provide proper solutions with care
• Are passionate about helping mental health care patients obtain access to care
• Are driven to have a positive impact
• Have a BA/BS degree (preferred)

Benefits

• Compensation of $19.50/hour
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• 401k Plan
• 15 Days Paid Vacation, 3 Paid Personal Days, 3 Paid Sick Days
• Paid Holidays
• Parental Leave
• Work remotely
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

• Every decision we make regarding employment is solely based on merit, competence, and performance.
• We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
• We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.