Carrier Account Coordinator

About the role

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

The Carrier Account Coordinator is a specialized role and supports the operations of existing accounts by ensuring our freight and services arrive safely and on time, always meeting customer expectations. This role requires great communication skills, a service orientation, and a strong work ethic. Carrier Account Coordinators are responsible for executing internal operations, communicating with the carrier to meet our load match goals and service commitments with empathy and promptness.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing carrier inquiries, and escalating or solving needed load resolution.
• Ensure consistent operations by following established business processes. * Coordinate load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Services and Logistics.
• Answering incoming calls, auditing load information, and entering load data when booking loads.
• Tracking and tracing booked shipments, as needed.

Qualifications

• Bachelor's degree preferred
• Previous sales or 2+ years of customer service experience.

Skills

• Proficient in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills - persuasiveness, assertiveness, confidence, resiliency
• Entrepreneurial and competitive spirit, passion, self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue resolution.

Additional Information

• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
• Onsite 5 days a week - Charlotte, North Carolina

#LI-AM1

• Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals.
• You can reach your true potential through the unlimited opportunities we offer.
• When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards.
• You'll also be a key component to the success of an industry leader.
• At Spot, we've never lost the entrepreneurial spirit that provides the foundation for our success.