Carrier Account Manager

About the role

Today's logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.

About The Role

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities

• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client's needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers' freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications

• Bachelor's degree
• 2+ years of sales experience required
• Knowledge of the logistics industry is preferred.

Skills

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, and self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Additional Information

• $50,000 base pay; plus commission
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Medical, Dental and Vision benefit options
• PTO
• Onsite 5 days a week - Charlotte, North Carolina.
• Start Date: Early 2027

#LI-AM1

• Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals.
• You can reach your true potential through the unlimited opportunities we offer.
• When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards.
• You'll also be a key component to the success of an industry leader.
• At Spot, we've never lost the entrepreneurial spirit that provides the foundation for our success.