Case Manager (Part Time, .4 Days)

About the RESET Center, operated by Connections

Located in San Francisco's South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or d rugs) and would otherwise be transported to the emergency department or jail.

In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.

Maximize your earnings with additional hourly pay

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do

The Case Manager at the RESET Center provides person-centered care coordination, engagement, and discharge planning to individuals utilizing the sobering program. Working from a harm-reduction and trauma-informed approach, the CM supports participants in stabilizing safely, explores immediate needs, and connects them to ongoing services in the community.

This role conducts brief screenings and assessments, engages in crisis de-escalation when needed, and collaborates closely with community partners-including onsite Sheriff's staff, local law enforcement, emergency departments, and outpatient providers-to facilitate rapid discharge and seamless linkage to care. The CM ensures participants leave the program with clear next steps and access to resources that promote health, recovery, and stability.

• Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
• Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
• Conduct brief screenings and assessments to understand risk, safety, and resource needs.
• Provide education, encouragement, and practical support tailored to participant goals.
• Develop short-term, accessible discharge plans for individuals staying between 4-24 hours.
• Coordinate referrals and warm handoffs to community resources including:
• Substance use treatment (outpatient, detox, MAT)
• Managed alcohol programs
• Mental health providers
• Shelters, crisis housing, and social services
• Hospital or emergency care when clinically appropriate
• Support crisis de-escalation and conflict intervention in collaboration with the care team.
• Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
• Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
• Complete required RESET Center trainings.
• Perform all other duties as assigned.

What You'll Bring

• 1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings
• High School diploma or equivalent
• Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
• Basic computer literacy, including the ability to document in an electronic health record (EHR)
• Ability to obtain and accurately record vital signs
• Strong attention to detail and ability to complete documentation in a timely manner
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had

• Prior experience with Managed Alcohol Programs (MAP), medical respite, interim housing, or sobering programs
• Current Basic Life Support (BLS) certification
• Associate Degree in Behavioral Health or related field
• Lived experience related to substance use, recovery, homelessness, or justice system involvement is highly valued and encouraged

What We Offer

Full-time only

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance employer.