Cat Concierge
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 23 days ago
Skills & highlights for this role
- customer support
- multichannel communication
- CRM tools
Also useful
- customer experience design
- issue escalation
Stated benefits & perks
- Health
- Dental
- Vision
- Pto
About the role
The Customer Experience team at Smalls aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. We’re guided by our passion for helping others, showing empathy in times of need, and supporting one another as we work towards our collective team and company goals.
As a Cat Concierge, you are responsible for being the voice of our brand as you engage with cat people across a range of channels and platforms. Your deep knowledge about all things Smalls makes you an expert at building relationships and supporting our customers so that being a cat parent can be joyful and easy.
What You'll Do
- Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
- Answer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels including email, SMS, phone, chat, social platforms, and more.
- Utilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.
- Introduce customers to new or different products or services, when appropriate, to maximize their Smalls experience.
- Identify and escalate issues reported by customers across tech, operations, and marketing for troubleshooting and fixes.
- Provide feedback to internal project teams on customer facing changes and proposals as representatives of our customers based on your daily interactions and experience.
- Think from a customer perspective and discover ways to optimize their experience through support and service, processes, and tools.
- Learn how to use new processes, technologies, and tools to improve our team’s performance and support larger company and customer experience strategies.
- Travel 1 - 2 times a year for full company and team-specific retreats.
Who You Are
- You have impeccable verbal and written communication skills
- Proven track record of high performance in a support / client facing role in a fast growing or startup environment
- You’re empathetic, curious, energetic, self-motivated, and adaptable
- You’re a reliable team player who’s always looking for ways to help out
- You have availability outside of the standard “9 to 5” (40 hours a week, including weekends and holidays)
- You’re excited by the prospect of an ever-evolving, experimental, and fast-paced work culture - you embrace change!
What You’ll Love About US
- Mission-Driven Company: We love cats and we're here to make nine lives ten.
- People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard but also respect everyone’s lives outside of work.
- Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also know when to move quickly and go with our gut.
- Competitive Salary: Make some $$$.
- Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 24 PTO Days, plus paid company holidays.
- Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for department & company off-sites and retreats.
- Free Product: Free cat food every month.
From Smalls's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Cat Concierge role at Smalls, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
All Customer Service Representative jobs- Customer Service RepresentativeAlphabe Insight Inc. · Columbus, OH · $17 – $27/hr
- Customer Service RepresentativeBrenntag · Wauwatosa, WI
- Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)Sunbelt Rentals · Fort Mill, SC
- Customer Service RepresentativeGo Beacon · Minneapolis, MN · $18.25 – $18.50/hr
- Customer Service RepresentativeSandvik · Hartland, WI
- Customer Service RepresentativeU-Haul · Fort Worth, TX
Common questions
Where is the Cat Concierge job at Smalls located?
Yes, this Cat Concierge opening at Smalls is listed as Remote (US). Always check Smalls's application page for specific state eligibility or relocation policies.
What qualifications are required for Cat Concierge at Smalls?
For the Cat Concierge role, Smalls highlights experience with customer support, multichannel communication, CRM tools. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Cat Concierge position at Smalls?
This listing links directly to Smalls's Ashby application page. You can apply directly on Smalls's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.