Change Management Specialist

About the role

Purpose

The Change Management Specialist supports and, for assigned initiatives, leads the execution of change-management strategies that enable adoption, behavior change, and achievement of business outcomes.

Working within the AbbVie-wide RISE framework, this role conducts stakeholder and change-impact assessments, supports readiness and engagement planning, develops communications and learning solutions, coordinates change champions and stakeholder activities, and monitors adoption and reinforcement.

The Specialist partners with the Director, Associate Director, Manager, project teams, process owners, sponsors, and subject-matter experts from project inception through implementation and stabilization. The Specialist formally reports to the Director, Change Management and receives day-to-day work direction, coaching, or initiative-level supervision from the Associate Director and/or Manager.

Responsibilities

• Execute change-management strategies and plans for assigned initiatives, aligning stakeholder engagement, communications, learning, readiness, adoption, and reinforcement.
• Support or lead stakeholder mapping, change-impact assessments, readiness assessments, change-risk identification, and change-saturation monitoring.
• Translate assessment findings into audience-specific engagement, communication, learning, and reinforcement plans in partnership with the Manager and project team.
• Coordinate and facilitate focus groups, working sessions, awareness sessions, town halls, and other engagement activities to gather feedback, build understanding, and identify adoption barriers.
• Develop clear, engaging, audience-appropriate communications, presentations, executive updates, job aids, FAQs, success stories, and other change materials aligned with approved standards and brand guidelines.
• Support the design, development, coordination, and evaluation of eLearning, instructor-led, blended-learning, and performance-support solutions using approved tools and processes.
• Coordinate change champion/advocate activities, including enablement materials, feedback collection, communications, and issue escalation.
• Collect, analyze, and report readiness, participation, proficiency, adoption, feedback, behavior-change, and other relevant success metrics, identifying actions to improve adoption and reinforce new behaviors.
• Maintain integrated change-management deliverables, milestones, dependencies, risks, issues, and action items in alignment with project plans and governance requirements.
• Capture lessons learned, contribute reusable assets and case studies, and recommend improvements to change-management tools, templates, and ways of working.

Qualifications & Requirements

• Bachelor's degree preferred in communications, education, instructional design, organizational development, business, human resources, or related field.
• Familiarity with learning, collaboration, content-management, survey, reporting, and project-management tools preferred
• 3+ years' experience in change management, organizational development, project management, communications, learning and development, business process improvement, or related discipline.
• Experience supporting changes to processes, systems, roles, operating models, or ways of working.
• Working knowledge of a structured change-management methodology and willingness to learn and apply the AbbVie-wide RISE framework.
• Experience conducting stakeholder interviews, impact assessments, readiness assessments, focus groups, or similar discovery activities.
• Demonstrated ability to develop audience-centered communications, presentations, job aids, training materials, and other change deliverables.
• Ability to use qualitative and quantitative data to identify adoption barriers and recommend actions.
• Strong facilitation, organization, prioritization, collaboration, and follow-through skills.
• Ability to work effectively with stakeholders at different organizational levels and across cultures.

Key Stakeholders

Director, IPMO; Associate Director, Change Management; Manager, Change Management; project and program leaders; process owners; subject-matter experts; end users; HR; Communications; Training/Learning; IPMO/PMO; functional stakeholders; change champions/advocates; vendors and contractors.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.