Channel Partner Manager

About the role

At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible.

Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We're growing fast and believe partnerships will be a major growth lever.

About the Role

We're hiring a Channel Partner Manager to build and manage Phonely's partner ecosystem from scratch. This person will identify, recruit, and enable partners, whether they're technology companies, resellers, agencies, consultancies, or system integrators, who can bring Phonely to their customers.

This is a 0-to-1 role. There's no existing partner program or playbook. You'll define the strategy, build the relationships, create the enablement materials, and own the revenue that comes through the channel. If you've built a partner program before and want to do it again at a company with real product-market fit and momentum, this is your shot.

You'll work cross-functionally with sales, CS, marketing, and engineering, and report directly to leadership.

What You'll Do

• Define and execute Phonely's channel partner strategy from the ground up
• Identify, recruit, and onboard strategic partners (resellers, tech partners, consultancies, agencies, SIs)
• Build and maintain strong relationships with partner stakeholders at all levels
• Create partner enablement materials: training, sales collateral, demo environments, co-marketing content
• Develop joint go-to-market plans with key partners
• Track and manage partner pipeline, deal registration, and revenue attribution
• Negotiate partnership agreements and commercial terms
• Represent Phonely at partner events, conferences, and industry gatherings
• Collaborate with sales to support partner-sourced and partner-influenced deals
• Report on channel performance and iterate on strategy based on results

What You'll Bring

• 4+ years in channel sales, partner management, or business development
• Experience building or significantly growing a partner program
• Strong relationship-building skills, you're the person partners want to work with
• Strategic thinker who can also execute on day-to-day partner operations
• Comfortable with technical products and able to enable non-technical partners
• Organized, self-directed, and comfortable with ambiguity
• Excellent written and verbal communication

Nice to Have

• Existing relationships with telecom, contact center, or SaaS channel partners
• Experience in voice AI, UCaaS, CCaaS, or related technology categories
• Background at a company with a channel-led or channel-assisted GTM model
• Familiarity with partner ecosystems at Twilio, Five9, Genesys, Salesforce, or HubSpot

Interview Process

• 15-min intro call to evaluate fit
• Deep dive on partnership experience with a team member
• Strategy exercise: present your 90-day plan for building Phonely's partner program
• Final conversation with leadership