Charter Program Manager

Role

We are excited to expand our Client Services team to serve new and existing charter school clients. We are looking for someone with hands-on experience in charter school enrollment/operations who is also technically adept -- someone who is ready to share their expertise and best practices with others but is also eager to go deep into software configurations and data analysis.

Location

We're a semi-remote company with hubs in San Francisco and Boston.

Responsibilities

• 60% Implementation - You'll lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• 15% Customer Support - You'll directly support multiple customers post-launch with their use of Avela, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• 15% Business Development - You'll support efforts to bring in new clients and expand our relationship with existing clients.
• 10% Operational - As a growing startup, we all pitch in to do whatever it takes to build our organization!

Qualifications

• Strength and experience in each of the above job responsibilities.
• 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
• Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
• Customer-centric mindset: creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Quantitative skills, including experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
• Excellent communicator, including written and oral.
• Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Among the best at what you do with a growth mindset and desire to constantly improve.
• Passion for education, equity, and social impact.
• Legal ability to work in the US and willingness to work continental US hours.

Nice To Haves

• Strong preference for candidates with one or more of the following skillsets:
• Experience with student enrollment and/or student recruitment
• Experience managing multiple clients simultaneously
• Experience collaborating with technical teams (e.g., software engineering, IT)
• Experience with a statistical software package (e.g., Stata, SAS, SPSS, R)

Compensation

$90,000 - $130,000

Note on salary range

Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization.