Claims Assistant

About the role

Tokio Marine HCC - Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for Claims Assistant at our Los Angeles, CA branch office.

Job Summary

Under immediate supervision, performs general administrative duties to support the Contract Funds Control Services staff and claims department

Key Responsibilities

• Scan and save documents to the internal network.
• Return pulled files to the Court, Contract, or Subrogation departments.
• Create and file folders for contract surety release forms.
• Locate claim files that are either open, in subrogation, or in storage.
• Make copies of claim files.
• Complete requests for bond files, including following up with agents and other Tokio Marine HCC (TMHCC) employees or branches.
• Store closed claim files.
• Take inventory of kitchen supplies and making requests for new supplies.
• Pick up new office and kitchen supplies and distributing as needed.
• Stock and maintain paper, toner, letterhead and envelopes in copy room.
• Order, distribute, and maintain department office supplies.
• Open mail and distribute to department personnel.
• Send out regular and certified mail for examiners when requested.
• Sort, stamp, and distribute the day's mail.
• Enter the day's claims into the P.O.C. list (Proof of Claims).
• Pick up new mail that arrives throughout the day.
• Collect, apply postage, and send out the mail for the department before its daily pick-up.
• Provide support to Funds Control area, including providing assistance in the areas of data entry.
• Pull files for Claims Examiners. Re-file as needed.
• Assist Claims Examiners as needed.
• Handle large copying projects as needed.
• Other related clerical and administrative duties as assigned.

Competencies

• Follow work plans, established timelines, and predefined goals for assigned work.
• Meet commitments on deadlines.

Communication

• Communicate activities, results, and observations with employees and management as appropriate.

Cost Management

• Perform work thoroughly in a cost-efficient manner and at a high productivity level.

Business Controls and Policies

• Comply with all corporate policies and procedures.
• Report any breakdowns in controls to management.
• Conduct all activities in a safe manner.

Position Knowledge, Skills, and Requirements

• Minimum High School or GED, or the equivalent education and/or experience.
• Up to 2 years of clerical experience in a professional office setting.
• Possess and have ability to apply knowledge of principles, practices, and procedures
• Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

Pay and benefits

For candidates working in person in Los Angeles, the reasonable pay range for this specific position is $19.04 to $28.56 per hour. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The salary range is the range TMHCC, in good faith, believes is the range of possible compensation for this role at the time of this posting.

This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.