Claims Assistant II

About the role

• Role Details
• Job Title: Claims Assistant
• Location: Hybrid in Purchase NY
• Reports to: Claims Manager
• Employment Type: Full time
• Requisition Begin Date: January 2027
• Help us insure it

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our "Mind Over Risk" philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what's next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

What we offer

• Competitive salary and comprehensive benefits package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

Job Summary

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records.

Key Responsibilities

Relying on limited experience and knowledge, this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.

• Perform initial and ongoing claims processing including setting up claims files for multiple lines of business, performing data entry, scanning documents, and preparing loss runs.
• Set up and maintain a diary of follow-up and deadline dates.
• Scanning mail and labeling/printing documents into appropriate file.
• Set up Travel Arrangements (airline, hotel, car services for Claims Attorneys) and enter travel expenses.
• Set up and maintain a registry of claim checks to be distributed.
• Review claim documents and prepare a basic summary detailing claim specifics.
• Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
• Assist Claims Attorneys with the management of litigation including initial contact with defense counsel and supplying defense counsel with all relevant documentation during the life of a claim.
• Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
• Perform incoming and outgoing mail distribution.
• Provide ad hoc information as requested to support current work and special projects.
• Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
• Perform general clerical duties such as copying, faxing, filing, data entry, indexing, scanning documents, preparing labels, answering phones, and operating departmental office equipment.

Competencies

Planning

• Follow work plans, established timelines, and pre-defined goals for assigned work.
• Meet commitments on deadlines.

Communication

• Develop strong customer focus and high service level relationship with clients.

Cost Management

• Perform work thoroughly in a cost-efficient manner and at a high productivity level.
• Utilize company resources effectively.

Business Controls and Policies

• Comply with all corporate policies and procedures.
• Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use and misappropriation.
• Report any breakdown in controls to a supervisor or manager.

People Management

• No people management responsibility
• May assist in orienting and training less experienced employees.
• Education
• Minimum High School or GED preferred 2 Year / Associate Degree
• Experience

2 Years of relevant and progressive administrative, clerical experience.

Other

• Possess and have ability to apply basic knowledge of principles, practices, and procedures
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
• Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
• Ability to review and revise correspondence
• Excellent interpersonal skills

Pay and benefits

The pay range for this position is $56,800-$85,200 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate's geographic location, qualifications, work experience, education, and/or skill level.

After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.

• 1033(e))(the "VCCLEA"), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.
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