Clerical Assistant 2

About the role

Bring your organizational skills to the Pennsylvania State Police as a Clerical Assistant 2. In this position, you will help maintain key transportation and enforcement records, support internal operations, and assist customers with important requests. Every day offers a chance to contribute to a mission-driven agency that values accuracy, teamwork, and service.

This position supports the review, maintenance, and processing of commercial vehicle crash and inspection information. The role also assists with records management, correspondence, reporting, and customer service activities that support Division operations.

As a Clerical Assistant 2, you will perform the following duties

• Data Validation: Review, correct, and verify commercial vehicle crash information by comparing records across multiple databases and applications to ensure accuracy
• Record Processing: Transfer information from reports into computerized systems and maintain required logs, reports, and statistics
• Inspection Updates: Update inspection records with verified adjudication information and provide approved report copies to eligible carriers and drivers
• Document Preparation: Prepare, type, proofread, and edit correspondence and forms to ensure accuracy and compliance with department requirements
• Customer Assistance: Respond to telephone inquiries by providing information or directing callers to appropriate Division personnel
• General Support: Perform related administrative duties that help maintain efficient Division operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 am to 4:00 pm, Monday-Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements

• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) certification issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• Three years or more of experience using Microsoft Word.
• Three years or more of experience using Microsoft Excel.
• Two years of experience answering and assisting with incoming telephone calls.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.