Client Advisor - Miami Design District

Responsibilities

Sales

• Consistently achieve/exceed monthly and yearly turnover and KPI's targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers' requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer's needs to suggest and promote products accordingly.

Brand & Products Knowledge

• Know the Maison's products, their availabilities, the delivery status, the brand's DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brand's training sessions.

Boutique Operations & Maintenance

• As brand ambassador, always show an impeccable presentation, according to our guidelines.
• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).
• Manage the boutique's daily business (boutique opening/closing, inventory, repairs process…).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).
• Assist with special projects when needed.

Client Relationship Management

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI's targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applies CRM relational strategy as per Headquarters' guidelines
• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

Customers Service

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests
• Ensure customers' requests are followed up and solved in due time (call back…).
• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target
• Transformation rate
• Average Price
• CRM KPI's (data quality and volume…)
• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English, additional language skills are a plus.
• Result and action oriented.
• Strong selling skills.
• Team player with good interpersonal competences and empathy.
• Curious and self-motivated, with excellent customer service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Additional information

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer - United States

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.

Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

• At Richemont, We Craft the Future!
• Salary will be determined based on relevant skills and experience.